Avinash Ahuja Email & Phone Number

Mumbai, Mh, In

New Delhi, Delhi, India

Building Odyssey, a career design school for 12-18 year olds.

New Delhi, Delhi, India

o Led the end-to-end design and launch of the first cohort of Dell Aspire Scholars Program for the Michael and Susan Dell Foundationo Successfully designed and executed the Placement Accelerator (Campus to Corporate) Program for various Colleges across Indiao Facilitated the launch of the new product, Unstop Bridge (TPO Panel), for Collegeso Designed the nudging strategy and adoption tracking for Unstop Pro, the full-stack platform forlearning, practicing and getting mentoredo Designed and moderated the Masterclasses around best practices for cracking Hackathons,Coding Competitions and Hiring Challengeso Led the skill mapping project and sourcing (and design) of courses for the Unstop Pro

New Delhi, Delhi, India

o Managed and ensured the success of over 20 Enterprise and Institution accounts, encompassingmore than 5000 learners (for companies like GT Bharat, Reliance Retail, Sundaram Finance, TVS, Jiva Ayurveda, Star Health to name a few)o Attained 90% average completion on self-paced courses across multiple cohorts o Conducted more than 50 user interviews, developed new engagement interventions, andcollaborated closely with the Product Team to enhance the learner experience for the new productThriversityo Generated INR 18 Lakhs revenue through successful upselling & resellingo Delivered and co-facilitated virtual and in-person sessions (Giving Effective Feedback, LeadingTeams, Leading Self to name a few)o Maintained a CSAT of 95%+ and Learner NPS of 55%+ alwayso Led the design and delivery of ThriveOn! Sessions, a one of a kind initiative for mid managers from mixed Enterprise Cohorts

o Direct sales of Anton Paar instruments to customers in North India – Government and Private Universities, PSUs and industries.o Enhancing outreach using outbound methods like cold calling, email marketing, LinkedIn etc.o Increasing customer engagement by Webex Sessions, Webinars and Product Demonstrationso Negotiations and payment follow ups

Noida, Uttar Pradesh, India

o Worked with the Global Management, Global Marketing and Lifecycle teams for defining new process and improving existing ones in order to develop the Global Customer Success functiono Handled accounts of Government and Private customers (Education, Defense, Nuclear and Industry), across North India, major states covered – Delhi, Haryana, Rajasthan, Uttar Pradesh, Uttarakhand and Punjabo Improved customer satisfaction by implementing the Monthly Performance Management process (KPIs) bringing down the Full Resolution Median Time by 85%, Reduced First Response/Contact Time by 50% and First Resolution Median Time by 60%o Delivered trainings and presentations to internal employees and distributors worldwide for the new products and for processeso Grew key accounts by selling spare parts, consumables and AMCs and CAMCs o Increased sales of spare parts by 14% and consumables by 16% (FY 19-20)o Increased renewals of AMCs and CAMCs by 7% by working in coordination with the Service Teamo Provided sales support for selling Instruments worth INR 6,30,00,000 across all Setaram instrument familieso Participated in tenders - Total Participated: 34o Marketing and Communication – Prepared marketing materials and participated in seminars and workshopso Only employee in APAC to contribute towards development of new systems in the organization’s Global Processes

Gurugram, Haryana, India

o Handled accounts of the biggest fashion brands – H&M, Vero Moda, Jack and Jones, Only, Zara and Forever 21o Negotiations and contract finalizations with clients ensuring recurring businesso Cross functional alignment ensuring escalation/query management and solution within SLAo Ascertain low RTO Percentage to ensure client satisfaction with cross functional coordinationo Closure managemento Field visits to hubs and delivery centerso Client visits & performance review – F2Fo Churn/SOW and volume trend analysis o Monitoring Pin Code utilization for all clients

Noida, Uttar Pradesh, India

Gangnam-Gu, Seoul, Korea

Mumbai Area, India

Focussed on Research, Calibration and Repairs of Bio-Medical Instrumentation Systems.Designed a prototype of a Pulse - Oximeter with the institution for use at its local hospital.

Gurgaon, India

Operated on the PAN India Airtel Network from the UNOC and learnt Network Management (Voice and Data)Completed a project on "Short Duration Fluctuation Analysis"

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering, 8.41/10

Activities and Societies: Encore - The Music Society Lumiere - The Photography Club Abhimanch - The Theatre SocietyActively involved.

Cbse, Science (Non - Medical)

Activities and Societies: Student Council, Electronics, MusicThe usual Physics, Chemistry and Mathematics