Avi Persaud Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Leveraging IT expertise, client management and consulting experience to assure high level of on-going client satisfaction.Identify and propose solutions to recurring production issues or functional short-falls.Oversee team resources are effectively applied to client service request and activities to ensure timely, cost-effective issue resolution resulting in high client satisfaction.Accurately assess retention risk and renewal strength.Develop and maintain client contact with client IT contacts and as helpful executive team at assigned firms. Build strong relationships with clients.Understand and stay up-to-date on client IT infrastructure requirements, technology strategy and goals and how company solutions can solve client goals and issues.Identify opportunities for growth and pass along to Business Development staff.Work with all functions and technical teams with-in company as needed to improve customer service and team communication.Schedule customer maintenance and ensure appropriate customer checks are completed.Review service failures and produce incident reports as required.Produce and maintain service improvement plans.Ensure appropriate documentation is in place for specific support requirements, such as onboarding documentation.Produce ad-hoc reports as required (CPU utilization, SAN/Storage etc.)Organize and chair employee evaluationsManage contract negotiations on behalf of clients with third party vendors.Promote best practices in effective client partnering, including communication, coordinating projects across multiple client sites, optimizing company resources in a cost-effective and targeted manner and coaching others.As required, being available as part of escalation process for customer support on 24x7x365 basis.

Greater New York City Area

As Account Manager for multiple hedge funds I am responsible for the day-to-day business operations of the funds and recommending IT strategies for growth, improvement and efficiency of operating the funds virtual infrastructure.

Greater New York City Area

Leading a systems engineering team providing support to over 150 geographically-diverse alternative investment firms with a wide array of environments. Devise, deploy, and support disaster recovery and business continuity solutions, practices, and policies. Respond to security notifications, incidents, and reported vulnerabilities, including risk assessment and remediation. Provide mentoring and training for junior and senior engineers. Coordinate with networking, storage, and security teams for cross-functional issues and assist in those areas as appropriate

Greater New York City Area

Post-implementation support for a storage virtualization platform providing disaster recovery solutions utilizing continuous data protection and storage virtualization in a WAN-optimized environment.Supported and troubleshot storage area network solutions consisting of multiply terabytes of storage, utilizing ISCSI and Fiber connections running in a Red hat operating system environment.Handled case escalations from other support engineers, troubleshooting product related issues, provided detailed analysis and collected advanced information for escalation to developers.Captured performance and documenting metrics on network, server and storage environment in order to meet all required service level agreements. Monitored storage system utilization and developed models for sizing and workload distribution within the storage infrastructure.Coordinated, administered and supported the introduction of new hardware and software products into existing storage environments.Collaborated with hardware and software vendors to reach agreements towards working solutions and provided rapid diagnosis of technical problems.

Greater New York City Area

High level consulting in large enterprise network environments that included design, implementation, problem isolation, maintenance and optimization of multivendor infrastructures. Capable of handling Financial Trading Applications: Blackwood Pro, Hammer, LighSpeed, Esignal, Sterling, Meridian, RealTick, Bloomberg, and Think or Swim. Planed, designed and built the telecommunications system infrastructure for a 4000 sq. ft. brokerage firm. Worked with contractors to coordinate server rack layout and low voltage cabling. Researched and ordered network hardware, workstations, and servers.Systems Design Architect utilized Dell's enterprise workstations, servers and storage solution to build a scalable system to meet the requirements of the client's mission critical applications. Responsible for data center infrastructure, installations and maintenance of all servers and network infrastructure.

Greater New York City Area

Proven experience in designing, building, and running enterprise financial systems with primary ownership for these responsibilities. Managing the performance of financial trading platform responsible for supplying the latest market updates via one-way multicast blasts to multiple customers.Provided operational and infrastructure support for an industry-leader in direct market access trading systems, Pacmid Technologies. Responsible for the global systems and support infrastructure spanning 30+ locations and 4 major data centers, which collectively support over 3000 equity traders. (problem resolution, capacity management, planning vendor relations)Member of Windows Support team which designed, implemented, managed, maintained, deployed, troubleshot and supported Windows and Citrix Server environments.Through the use of proven methodologies, tools and best practices ensured the successful implementation of Citrix and Microsoft technologies. Played an integral role in each of the project phases-Analysis, Design, Build/Test and Rollout.Transformed data center using virtualization technologies to increase capacity, improve performance and lower management costs. Planed, installed and configured desktop virtualization environment for the deployment of Windows XP hosted virtual desktops.Designed and architected a secure, highly available server farm environment to support the mission critical requirements of the firm utilizing Cisco's, Dell's and Intel's Top-of-Rack design for high-density server aggregation.Led a team on an Intel Infrastructure Virtualization project which encompasses Microsoft, VMware, Citrix, and Clustering technologies. Provided enterprise management, configuration, design, training and expertise for multivendor operating systems and server platforms including Citrix, Linux, OS-X, Microsoft Windows (2003 & 2008), SharePoint, Exchange, and SQL server.

Greater New York City Area

Provided network and system services including planning, administering, supporting, monitoring, managing and maintaining.Designed, implemented and supported Active Directory, DNS, and DHCP servers in Windows 2003 and 2008 server environments.Built, maintained and managed server environment to support critical business applications. Designed and implemented LAN/WAN networks to support local personnel and remote operations.Support operations of the company's IT systems, related to computer and network hardware, software, telephone systems and data communications. Established systems and procedures by planning, installing, configuring, and testing hardware and software.Maintained system performance by implementing system monitoring, analysis, and performance tuning procedures. Troubleshot hardware, software, networks and operating systems along with designing and administering stress tests.Secured systems by developing system access, monitoring, control, and evaluation. Established and tested disaster recovery policies and procedures, completed back-ups and maintained technical documentation.Managing SMS 2003 integrated with Active Directory for packaging, software deployment and pc imaging. Proficient in Windows Server Update Service for Microsoft patch deployment.Implemented a backup solution using a Sony Tape Library along with Symantec BackupExec media sever for SQL, Exchange and Windows server backup.

Greater New York City Area

Worked closely with the Senior Systems Administrators and other LAN/WAN Administrators to guarantee efficient system operations, implementation of software patches, and seamless insertion of new technology into the operational baseline. Responsible for the installation, maintenance, compatibility, integration and support of all personal computer hardware, software and networks for enterprise wide environment; provide technical and general system support to all company personnel.Designed and implemented Microsoft's Cluster Server for SQL databases with active-passive fail over capability. Administered SQL Server for backup and restore, performance and connectivity, for more than 15 databases.Installed, configured and managed Microsoft Exchange Server mail system and configured Exchange clients on desktops for enterprise mail and messaging using MS outlook.Member of support team responsible for the planning and execution of migrating 2,000 global user accounts and mailboxes from Windows NT and Exchange 5.5 to a Windows 2003 Active Directory and Exchange 2003 environment.Performed daily backups of system data through the utilization of VERITAS Backup Exec and coordinated with site representatives to include functional backup tapes for restoration of system and user data in the event of a server crash.Maintained, monitored, and analyzed system environment to prevent outage and down time, made recommendations regarding computer system security, network monitoring, computer and disk utilization.Performed System administration activities related to Windows domains services including, user account, security, file and print sharing.Analyzed and diagnosed Exchange mail issues with Messaging Group. Restored mailboxes, troubleshot SMTP address issues, monitored services, managed Public folders and troubleshot Outlook problems.

Greater New York City Area

Analyzed client's technological requirements in order to define and generate Statements of Work and performed professional services including LAN/WAN design, budgeting, implementation, system administration, upgrading and troubleshooting.Reviewed hardware and software to be ordered by the account team and provided logical designs to meet the technological requirements of the clients.

Bs, Computer Information Systems (Network & Communications Management)

Aas, Computer Information Systems (Network Administration & Security)