Avinash Madhavan Email and Phone Number
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A Customer Success Advocate with 8+ years of experience in onboarding, adoption, and retaining customer portfolios to drive revenue growth and a strategist for improving net promoter score consistently by leveraging a precise combination of customer instinct and stakeholder management.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄☞ ✔️𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙤𝙙𝙚𝙡: Functional Product Development, Product Enhancements, New Custom features, Support✔️𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Agile Scrum Development.✔️𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀: Bank Statement Analyzer, Financial Statement Analyzer, KYC Onboarding, GST Compliance, GST to Purchase reconciliations, SWIFT MT. ✔️𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗩𝗲𝗿𝘁𝗶𝗰𝗮𝗹: Fintech, SAAS Based.✔️𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗦𝗶𝘇𝗲 (𝗧𝗖𝗩): Highest Portfolio handled was $86M.✔️𝗧𝗲𝗮𝗺 𝗦𝗶𝘇𝗲: The maximum team size handled was 10 - 25+ resources.✔️𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Standard Chartered Bank, National Bank of Ras Al-Khaimah (Dubai), First Abu Dhabi Bank (Dubai), Kintetsu World Express.✔️𝗚𝗲𝗼𝗴𝗿𝗮𝗽𝗵𝘆: India, UAE, Singapore, Malaysia, Kenya, Bangladesh, Australia.
Perfios Software Solutions Pvt. Ltd.
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Senior Manager Customer SuccessPerfios Software Solutions Pvt. Ltd. Nov 2021 - PresentBengaluru, Karnataka, India▶ Propensity to work with 𝗦𝗲𝗻𝗶𝗼𝗿 𝗖-𝗹𝗲𝘃𝗲𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 within the organization, supporting business expansion for various optimization efforts and 𝗰𝗼𝗻𝘃𝗲𝗿𝘁𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 into customer success programs.▶ As a 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗼𝘄𝗻𝗲𝗿 built SME KYC Product from ideation to release for Top UAE banks to on board high valued Clients resulted in verifying & 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 their customers within 20 minutes. ▶ Offered 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 for Bank Statement Analyser to clients which created a sense of Trust & Confidence which Increased 8x Adoption consistently & generated Monthly Recurring Revenue 𝗠𝗥𝗥 up to 𝟲𝗫 𝘄𝗶𝘁𝗵𝗶𝗻 𝟭𝟴 𝗠𝗼𝗻𝘁𝗵𝘀.
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Customer Success ManagerFynamicsgst Oct 2020 - Oct 2021Bengaluru Urban, Karnataka, India▶ Increased 𝗡𝗣𝗦 𝘀𝗰𝗼𝗿𝗲 𝘁𝗼 𝟳𝟱 & Contributed to multiple product enhancements for 𝗘-𝗜𝗻𝘃𝗼𝗶𝗰𝗶𝗻𝗴 to become compliant, increased Customer satisfaction. ▶ Researched and tested the 𝗥𝗲𝗰𝗼𝗻𝗰𝗶𝗹𝗶𝗮𝘁𝗶𝗼𝗻 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 by conducting Interviews, Customer Feedback, User stories and validated to launch the 𝗠𝗩𝗣 𝗶𝗻 𝟰 𝗺𝗼𝗻𝘁𝗵𝘀 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗻𝗴 𝟰𝟰% 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲. -
Manager - Sales And MarketingPear Academy Mar 2019 - Sep 2020Bengaluru, Karnataka, India▶ Assisted the 𝗖𝗘𝗢 to create an additional 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝘀𝘁𝗿𝗲𝗮𝗺 𝗼𝗳 $𝟮𝟬𝗞 by expanding Pear Academy Business to Indian Territory such as Bangalore and Mangalore.▶ Created marketing collaterals, executed inbound marketing strategies, organized webinars, roadshow marketing campaigns, and conducted sales calls. -
Business DevelopmentPear Academy Mar 2019 - Jun 2020Adelaide, Australia▶ Customer service for all walk-in, telephone, and social media inquiries. Brand building and converting prospective customers to enroll in the course.▶ Develop marketing strategy, roadshows, campaigns and networking events to enroll prospective students.
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Relationship Manager - Trade And Fx ProductsUnion Bank Of India May 2012 - Feb 2017Mumbai Area, India▶ Capitalized a 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗳𝗿𝗼𝗺 $𝟳𝟭𝗠 - $𝟴𝟲𝗠 𝗳𝗼𝗿 𝗮 𝗽𝗲𝗿𝗶𝗼𝗱 𝗼𝗳 𝟯 𝘆𝗲𝗮𝗿𝘀 through customer facing role for 5 years and nurtured relations with SME clients to Upsell, cross sell on FX & Trade finance products.▶ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 $𝟳.𝟮𝗠 𝗬𝗢𝗬 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 which contributed to 67% of branch revenue for offering Bill discounting, Export Credit, Packing Credit, Letter of Credit, & Forward contract products.▶ Ended my term managing exposure of INR 720 CR, which was the result of 20% growth over 3 years. -
Technical Support SpecialistCognizant Technology Solutions Jul 2009 - Jun 2010Chennai Area, India -
Technical Support EngineerIbm Nov 2008 - May 2009Bengaluru Area, India
Avinash Madhavan Skills
Avinash Madhavan Education Details
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5.84 Gpa -
2.84/4 Cgpa
Frequently Asked Questions about Avinash Madhavan
What company does Avinash Madhavan work for?
Avinash Madhavan works for Perfios Software Solutions Pvt. Ltd.
What is Avinash Madhavan's role at the current company?
Avinash Madhavan's current role is Customer Success Manager - Account Based Marketing - On-boarding Customers - Scaling Customer Experience Programs - 3x Revenue Acceleration - Product Marketing Strategy.
What is Avinash Madhavan's email address?
Avinash Madhavan's email address is ae****@****ail.com
What schools did Avinash Madhavan attend?
Avinash Madhavan attended University Of South Australia, Symbiosis International University, Vellore Institute Of Technology, National Public School.
What are some of Avinash Madhavan's interests?
Avinash Madhavan has interest in Economic Empowerment, Education, Environment, Animal Welfare, Arts And Culture, Health.
What skills is Avinash Madhavan known for?
Avinash Madhavan has skills like Team Management, Business Analysis, Banking, Microsoft Office, Trade Finance, Foreign Exchange.
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Avinash Madhavan
Management Trainee (Treasury) - Kotak || Mba - Bkfs'24 || Tapmi || Ex-Ss&CBengaluru -
3tcs.com, gmail.com, bhartiaxa.com -
2henkel.com, gmail.com -
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