Roles• Working as part of the Global IT team and managing India Office. • Working closely with cross functional team to ensure projects are completed on time and support as needed.• Keeping the inhouse infrasrtructure up and running so that client assessments are completed smoothly.• Serving internal and external clients all various technical queries.Identifying problems with existing process and improve as required, if need be try and automate using PowerAutomateResposibilities• Creating automations using Microsoft Power Automate.• Coordinating with the project team and making sure there is a smooth change over from the old system to the new one.• Preparing IT budget • Working on Microsoft O365 and managing users mailbox, onedrive, etc• Working on Microsoft Azure platform for doing autopilot of laptops.• Working with vendors so that various infrastructure AMCs are in place.• Creating apps using PowerApps so that discard excel trackers (Employee Timesheet, Work Allocation, Heatmap, Invoicing).• Create dashboards using Powerbi for PowerApps and excel trackers(Master sheet which tracker various assessment and training).* Travel Requisition which takes travel request and stores in SharePoint and automatically notifies the concern person.* Created and implemented scheduling of time slots to participants using MS Bookings. • Participating in meetings with Global IT and aligning India office accordingly

Roles• Advising organisation on IT solutions that will help them grow and perform more efficiently, then oversee new systems design and development. • Working closely with management/outlets to ensure projects are completed on time and within budget.• In charge of project team ensuring everyone is doing the right thing at right time. • Identify and implement new technologies to enhance the long-term operational and strategic goals of the company. • Serving as internal help-desk to field questions and troubleshoot the problems related to POS, iDine, Shawman.Resposibilities• Speaking to management team/restaurants and understanding their requirments.• Advise management objectively on where IT might make a difference to the business.• Planning the stages of the project and how each affects the business.• Coordinating with the project team and making sure there is a smooth change over from the old system to the new one.• Agreeing costs, timescales and standards to be met and monitoring these throughout the project.• Periodically review and evaluate how current systems and applications are meeting the needs of the company. • Responsible for a lot of planning, justification and evaluation.• Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.• Maintains computer hardware and software applications through the use of vendors• Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.• Prepares a variety of materials (e.g. policies, procedures, manuals, etc.) for the purpose of documenting activities.

Full operational responsibility for IT planning, implementation and support nationwide as an integral component of the business plan. Managed and delivered large scale projects on time and within budget. Responsible for budgeting design and support of all technology. Prepare proposals, project plans, cost estimates, and scope of work for client engagement. Planning and implementing new sites with respect to IT infrastructure, CCTV Cameras, Access Control and Time Attendance devices, Wireless networking, VPN, virtualization, Intercard POS Systems etc. Responsible for all aspects of the day-to-day IT operations including help-desk management.Project 1: Successfully changed the internet connection from regular broadband to Leaseline so that Centralization of database of all the existing sites would be possible. Procured high end servers for the same. Project 2: Successfully upgraded existing Tally software to Tally ERP and connected Choksey branch office to the Central office. Upgraded firewall to Sonicwall NSA 3500 and TZ100Project 3: Consolidated all physical servers to VMWare Infrastructure virtual machines with shared storage.Project 4: Moving all email boxes to Quantaum Link PostmasterProject 5: Interacting with US counterparts and implementing data center for their FEC Center / amusement park PAN India. This system works on a POS software called Intercard.

Manage the internal corporate IT infrastructure including all networking, server administration. Project 1 : Built a high-performing team that was able to execute major projects without external assistance. Upgraded all production equipment to enhance corporate capabilities, including installation and configuration of NAS as a centralized storage box with realtime backup using Symantec Backup EXEC. Transformed old style of networking to Windows 2003 and implemented Active Directory and Group policy.Implemented mailing system by using Quantamlink Postmaster. Configured Sonicwall2040 firewall for restricted internet access.Project 2: Closely worked with US based team to install India first 4D Entertainment Theatre under the brand of Orama for our sister concern company “Cybele Paradise Pvt. Ltd. Initially provided special effects for the movies, later on trained subordinates to carry on the same process. Coordinated with the team and prepared a schedule for timely maintenance of the theatre.

Built a Windows 2003 Wireless Network and implemented AD, DNS, DHCP and IIS, Mail Server.Led a team of 4 System & Database Administrators and coordinated with 18 branches for various data collection and integrated the same at Corporate Database Server, Pivotal updating the website, providing technical support to the Branches with respect to any hardware / software issues and created various kinds of reports using Crystal Reports.

Effectively attended to clients call and resolved their queries related to Banking, Loans, as well as issues related to Net Banking Associated as Processing Officer for dealing with the processing of various cash transactions, cash balancing, etc. using FINACLE.

Rectified and redesigned the office network into Client-Server model, involved in creating and maintaining/updating the website.Managed a team of 3 members and monitored backup systems, and vendors to ensure timely support and services.Handled virus and security related issues.

Involved in network planning, deployment and managing 3 Branches, 180 clients, Linux and NT Web servers and Exchange Server. Accountable for updating and maintaining website, data backup and managing vendors to ensure timely support and services.Monitored system performance and utilization, Virus and Security related issues.Successfully converted peer-to-peer network into Client-Server model having Licensed copy software, installed Cisco 1600 series router with Catalyst 1900 series switch.

Provided Training on MCSE Curriculum, Web-related software, Database applications, User administration on Windows NT