Experienced operations management professional with a 15+ year track record specializing in operations, change management, and IT test implementation within the insurance domain. Currently overseeing APAC region (Singapore, China, HongKong, Australia) Insurance processes across Pune and Bangalore, having previously managed North America Insurance processes. Strong background in client servicing, ensuring continuous interaction to meet client requirements and provide effective solutions. Certified in AINS (Associates in Insurance) and AIC (Associate in Claims) from 'The Institute', with a keen focus on quality assurance through stringent measures and RCA for onshore complaints. Lean and Six Sigma certified, skilled in executing Six Sigma projects for process improvement.