Avion Bryant Email & Phone Number

Joplin, Mo, Us

Joplin, Missouri, United States

Develop and execute long-term strategic plans for the infrastructure departments, aligning them with overall business objectives.Manage and develop a diverse team across three departments, fostering a collaborative and high-performance culture.Enhance client success by ensuring that our technological infrastructure meets and exceeds client needs and expectations.Ensure operational excellence, overseeing the reliability, security, and efficiency of our systems and processes.Serve as a key liaison between the business and technology teams, translating business needs into effective technological solutions.Drive innovation and strategic growth by identifying and leveraging new technologies and processes.Engage in effective stakeholder management, maintaining strong relationships with senior management, clients, and external partners.Manage risk across all areas of infrastructure, focusing on cybersecurity and business continuity.Establish and monitor key performance indicators to track and report on departmental performance.Lead change management initiatives, guiding the departments through technological and market evolutions.

Joplin Metropolitan Area

Manage a team of Service Engineers and Project Engineers to maintain existing Clients and On- Board new accounts. Responsible for Client’s success and retention through technologyTop level escalation support for managed service customersPre-Sales technical consultant to Sales Team effectively communicating the technical capabilities of our services to potential customers IT Consulting on all IT infrastructure projects including network, firewalls, wireless and software upgradesProviding clients with analysis of their IT spending, their infrastructure strengths, and weaknesses as well as a roadmap for future investments.Building rapport and relationships with decision-makers, managers, and owners at our client companiesFacilitate meetings and technology strategy sessions with clients to include advice on trends and opportunities within their environmentalManage Microsoft 365 license allocations, agreement, and endpoint managementGenerate weekly, quarterly and yearly reports/metrics on IT service performance and qualityCreate and maintain best practices, policies and proceduresProperly maintaining and optimizing IT infrastructure in the practical environment and corporate environmentSuccessfully partner and collaborate with other IT teams, partners, suppliers, and businesses to develop solutions that improve the customer experience based on defined business needs

Leading complex IT projects/programs, including application development efforts, systems upgrades and installations, technology outsourcing, IT security initiatives, etc.Using comprehensive technical knowledge to identify customers’ information systems requirements, from initiation and planning to execution and closing.Excellent oral/written communication skills (emphasis on technical communication) in a business environment.Worked with the project proposal’s and scope, create tickets in ConnectWise and assign tech’s and resourcesWork with the client on setting expectations for our deliverablesCreate a client-facing timeline to be emailed weekly with updates to the clientInternally, work with sales on ETA for hardware and licensing for the projectDesign and implement LAN/WAN and server infrastructure and related peripherals including:* Routers | Firewalls | Switches | VPN* Virtualization (VMware and Hyper V)* Physical and Virtual Host Server Hardware* Windows Server and Active Directory* RDS/Remote App | Citrix* Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage* Enterprise Backup and DR Solutions* Cloud Services including Azure and O365* Email Services including Premise and Office 365* Perform Email migrations such as 0365* Familiar with Azure – configuring, Azure AD, managing azure, Intune, integration* Networking including switches, wireless networks, VPN, DNS, DHCP, VLANs

Joplin, Mo, United States

Advanced technical supportProactive maintenance, analysis, design, development, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretionPerform desktop, server and network diagnostic and repairs, including modifications to various operating systemsLevel 2 Escalation - Provide Subject matter expertise to diagnose and remedy server, network and end user issues that are escalated by Clients,or Team members Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.Configure, test, and maintain LAN equipment and services, including switches, routers, firewallsand VPN.Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.Provide Infrastructure services in all areas needed: storage networking, Operating System,network security, directory services, server virtualization using system backup and restore,system and network monitoring, application installation and configurationInterface with third party vendors as liaison between client and vendorUtilize superior customer service skillsStay current with system information, changes, and updates

Joplin, Missouri Area

• Tier II Support, troubleshoot connectivity on various devices, IoT, and application support• Work closely with other departments on planning and implementation of IT projects• Train other staff on technical issues and new devices as needed• Analyze complex computer systems, identify problems, and develop and implement logical• conclusions and effective solutions• Analyze existing systems and make proactive cost-effective recommendations for improvements• Upgrade and replace hardware and software systems• Promote understanding with end-users on the benefits of new devices/upgrades to help foster a better environment• Manage lease equipment, ensuring that devices are returned by expected due dates

• Proficient in Windows 7/10, Microsoft Office 2016 and previous versions• Expert in application upgrades, software installs on-site and remotely• Familiar with Active Directory managing user security thru group policies and creating roles and groups.• Familiar with Bluecat management console in assisting resolving DNS and DHCP issues, and Windows Server 2012• Strong understanding in TCP/IP and various network schemes• Excellent troubleshooting skills in a windows environment, various applications, hardware devices such as printers, mobile devices, notebooks and pc.• Complete knowledge on notebooks, pc and printer repair.• Familiar with Hypervisor• End user support thru remote assistance and remote desktop• Password resets in Active Directory and other applications• Troubleshoot connectivity on cisco devices• Administrator for Mobile Iron (enterprise mobility service)• Responsible for notifying the entire health system when critical downtime is needed for servers. • In charge of coordinating a break-fix team to go to satellite clinics for technical support• Responsible for asset management for 16 satellite medical clinics• Responsible for daily server back-ups and logs• Complete incidents, tasks, asset management using IVANTI HEAT IT Service Management• Familiar with VDI such as Citrix

Schofield Barracks, Fort Stewart, Fort Leonard Wood

Instructor | Small Group Leader | Project Management | Financial Management | Unit Prevention LeaderProject Manager with experience and expertise in overseeing government acquisition, test and evaluation, and systems integration programs valued up to $10 million. Proven record of managing program life cycle from system design through integration, test planning, and verification via requirements-based execution, quantitative risk management, and formal change management techniques. Exceptional ability to lead cross-functional teams in order to identify program capabilities, assess resources, and collaborate with personnel ensuring projects delivered on time and within scope of budget.Some duties consisted of:• Worked with other sections to ensure issues were properly addressed• Counseled individuals on career choices resulting in a 92% retention rate in the organization• Created and oversaw new standard operating procedures that improved efficiency• Implemented Procedures ensuring auditing of Defense Travel System accounts were accurate • Managed 110 Defense Travel orders in the department reimbursing $100,000 to employees• Personally, accountable for over 2 Million dollars of equipment with no deficiencies

Information Technology, Graduate

Bachelor Of Science - Bs, Information Technology, Student

Associate'S Degree, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Information Technology