Eric Michael Email & Phone Number

Provide IT support for members of the non-profit

Pittsburg, Kansas, United States

Greater Phoenix Area

In my position as IT Administrator:Demonstrate competency, while using group policies to support business needs, while configuring and programmingwindows servers 2019. Deliver subject matter expertise, while executing administration activities, such as setting useraccounts, roles, access, and privileges for smooth running of technical operations. Utilize Agile methods andmethodologies to achieve project milestones. Configure auto generated documents for informed decision making.Following are my key achievements: Designed and delivered crypto mining rig on customer demand for increasing experience. Increased customer satisfaction by delivering desktop support as well as application monitoring and troubleshootand diagnose problems. Optimized security, while installing and configuring firewall that allowed remote access for clients. Improved organizational efficiency by performing operating system updates and upgrades.

Pittsburg, Kansas, United States

In my past role as Press Operator:Assured compliance with all established safety guidelines. Monitored and maintained equipment as required and notifymanagement of needed maintenance and repairs. Played a pivotal role in operating and maintaining mechanical pressfor achieving desired results. Ensured health and safety standards, while managing hazardous material. Monitored theprecision of in-depth information against established parameters and deliver effective recommendation, as necessary.Key Achievements: Reduced scrap rate below %8 and kept machine going to reduce downtime and troubleshot complex issues.

Pittsburg, Kansas, United States

While working as Material Handler/Forklift Operator:Recognized material requirements, movements and deliveries, while reviewing production schedule. Determined andreported faulty equipment, damages, and safety concerns to top-management for informed decision making.Established and maintained strong relationship, while contacting and receiving supplies from vendors. Observed andmaintained forklift equipment by troubleshooting breakdowns, performing preventive maintenance, recommendingrepairs and performing routine pre/post inspections. Planned and performed daily equipment checks such asrecharging the truck’s battery and lubricating equipment. Monitored and examined products to ensure compliance withquality standards.Following Were My Major Accomplishments: Distinguished by transporting materials to different locations within the facility and optimizing loads to ensureoperational efficiency.

Littleton, Colorado, United States

In my position as Inside Sales Associate:Monitored inbound calls and ensured effective upselling, while communicating with clients in customer-centricenvironment. Utilized key information, such as SS number and credit card information, while executing credit checkson customers. Planed and implemented effective sales strategies to increase new clientele as well as revenue stream.Key Achievements: Optimized business productivity by setting up new television, phone, and internet service.