Product Manager
Current• Product management of SaaS platform catering the needs of global video content creators and influencers, as well as back-office platform enabling the company services (proprietary CRM, BI, legal and payments/cash flow management)• Defining product strategy, collecting & processing product requirements, specifying product roadmap• Collaborating with the R&D team, stakeholders from marketing, customer success and Biz Dev remote teams• Management of day-to-day full product lifecycle• Writing market & product requirements (MRD, PRD)• Delivering UX/UI design as wireframes & mockups• Sprint plan scheduling, task prioritization and backlog management• Usage and performance tracking, customer feedback & NPS surveys collectionSome of the planned & released features are:- Proprietary multi-channel support integrating Intercom, WhatsApp and Telegram into omni-channel support flow- Proprietary cost-effective and high-performance multi-factor authentication maximizing one-time password delivery ratio while minimizing delivery costs by utilizing a number of messaging platforms (WhatsApp, 2+ SMS providers)