Program Director - Digital Infrastructure
Current
Apr 2024 - Present
AeroLeads people directory · profile
Avnish Kumar Email & Phone Number
Program Director - Digital Infrastructure
at
Orange Business
1 work email found
@orange.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Program Director - Digital Infrastructure
Location
Gurgaon, Haryana, India
Who is Avnish Kumar? Overview
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Quick answer
Avnish Kumar is listed as Program Director - Digital Infrastructure at Orange Business, based in Gurgaon, Haryana, India. AeroLeads shows a work email signal at orange.com and a matched LinkedIn profile for Avnish Kumar.
Avnish Kumar previously worked as Head of Unified Communication & Collaboration (UCC) Operations at Orange Business Services and Senior Delivery & Operations Manager - Managed Cloud Services at Dxc Technology. Avnish Kumar holds Leadership Certification, Artificial Intelligence from Indian School Of Business.
Company email context
Email format at Orange Business
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{first}.{last}@orange.com
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Profile bio
About Avnish Kumar
- Accomplished leader with 22+ Years of Total Work Experience
Listed skills include Telecommunications, Unified Communications, Vendor Management, Voip, and 24 others.
Current workplace
Avnish Kumar's current company
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9 roles
Avnish Kumar work experience
A career timeline built from the work history available for this profile.
Head Of Unified Communication & Collaboration (Ucc) Operations
- Head of UCC practice for International Customers in India Major Service Center (MSC).
- Managing multiple technical Expert (60+3 HC, Level2 + Level3 + Mgrs) teams on Cisco/Avaya UC/CC, BTG Call collect Infra (voice/audio conf), MS Lync/Skype, MS Team, Direct Routing (DR), NiC & Zoom for Business and Video.
- Responsible for Build & Run (Incident, Change, Release & Problem Management), RFP Support
- Senior Executive (VP/DIR/CIO/CTO) level Escalation & Stakeholder management (Internal / Client)
- 24x7 Global Customers support for On-Premises and Cloud based UC, Audio/Video & Telepresence solutions.
- Operational Excellence, Cost Optimization, Continual Service Improvements (CSI), People Development and Automation (RPA) are key focus areas along with Customer Satisfaction.
Jul 2018 - Mar 2024
Senior Delivery & Operations Manager - Managed Cloud Services
DXC Technology is created after merger of HP ES and CSC. I continue to lead the Network Operations Center (NOC) / Proactive Services vertical (125+ HC, L1/L2/L3, 24x7x365 support) with overall responsibility for operational KPI management for large telecom account Private Cloud based service delivery (UC/CC/DB/Apps management). Other focus areas are People.
Apr 2017 - Jul 2018
Operations Leader - Managed Service Delivery
- Migrated to HP as a part of HP-Avaya deal. Leading 4 teams of 70+ engineers managing end to end service delivery for Bharti CCT Solution (Data/Voice/IVRs/Contact Centers) globally (India/Bangladesh/Sri Lanka/Africa.
- Managing service delivery in complete ITIL framework against 99.95% uptime SLAs.
- End to end Incident/Change/Service Request/Problem Management
- 24x7 NOC support for proactive monitoring/infrastructure management
- Release & Patch Management
- L3/L2/L1/L0 support
Nov 2014 - Mar 2017
Operations Leader - Managed & Cloud Services
- Leading 4 teams of 70+ engineers managing end to end service delivery for Bharti CCT Solution (Data/Voice/IVRs/Contact Centers) globally (India/Bangladesh/Sri Lanka/Africa Countries) and Bangalore International Airport.
- Managing service delivery in complete ITIL framework against 99.95% uptime SLAs.
- End to end Incident/Change/Service Request/Problem Management
- Heading 24x7 NOC support for proactive monitoring/infrastructure management
- Release & Patch Management
- L3/L2/L1/L0 support
Jun 2013 - Oct 2014
Contact Center Technical Support Manager - Backbone/Tier3 Support
- Contact Center Technical Operations Manager position for backbone team of 25 experts for Global Level 3 backbone support on API, Dialer & Recorders. This role includes, but not limited to -
- Direct People management (25 HC) and their personal development.
- Operations management - to meet/exceed set KPIs through regular monitoring and improvement plans.
- Customer Satisfaction and Critical Escalations management.
- Project management, Vendor Mgmt and Global Stakeholders management.
- Representing Services team on New Product Introduction (NPI) calls
Apr 2010 - May 2013
Principle Engineer - Uc Backbone
Principle engineer in Unified Commn. (UC) backbone/TAC team for complex solution support..Designated SIP SME (first group in India center)
Oct 2009 - Apr 2010
Senior Engineer - Unified Communication Backbone
Level 3 TAC engineer on Avaya UC portfolio. Responsible for Top 5 account support as SIP& IP Telephony Subject Matter Expert...Additionally, worked as mentor/trainer for new joiners
Jun 2006 - Sep 2009
Sr. Engineer - Projects
My first company..Career Journey: GET --> Field Support Engineer --> L2 Engineer --> Sr. Implementation EngineerSupported Large accounts from Hospitality, Airlines, PSUs & Armed forces
Jul 2000 - Jun 2006
4 education records
Avnish Kumar education
Leadership Certification, Artificial Intelligence
Master Of Business Administration (Mba), Marketing Management
Symbiosis Pune
Engineering, Electronics And Communications Engineering, A
Up Board Of Technical Education
10+2 (Pcm Subjects), Engineering Physics/Applied Physics
Up Board Of Secondry Education
FAQ
Frequently asked questions about Avnish Kumar
Quick answers generated from the profile data available on this page.
What company does Avnish Kumar work for?
Avnish Kumar works for Orange Business.
What is Avnish Kumar's role at Orange Business?
Avnish Kumar is listed as Program Director - Digital Infrastructure at Orange Business.
What is Avnish Kumar's email address?
AeroLeads has found 1 work email signal at @orange.com for Avnish Kumar at Orange Business.
Where is Avnish Kumar based?
Avnish Kumar is based in Gurgaon, Haryana, India while working with Orange Business.
What companies has Avnish Kumar worked for?
Avnish Kumar has worked for Orange Business, Orange Business Services, Dxc Technology, Hewlett-Packard Globalsoft Pvt Ltd, and Avaya India Pvt. Ltd..
How can I contact Avnish Kumar?
You can use AeroLeads to view verified contact signals for Avnish Kumar at Orange Business, including work email, phone, and LinkedIn data when available.
What schools did Avnish Kumar attend?
Avnish Kumar holds Leadership Certification, Artificial Intelligence from Indian School Of Business.
What skills is Avnish Kumar known for?
Avnish Kumar is listed with skills including Telecommunications, Unified Communications, Vendor Management, Voip, Channel, Avaya, Sip, and Ip.
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