End-to-End Facility Management: Successfully overseeing facility operations with a yearly turnover of ₹350 crores, ensuring efficiency and operational excellence.Cost Reduction of 22%: Implemented strategic initiatives and streamlined processes, leading to an impressive 22% reduction in operational costs across all verticals.Procurement Excellence: Spearheaded procurement strategies, optimizing resources and improving vendor partnerships, resulting in substantial cost savings… Show more End-to-End Facility Management: Successfully overseeing facility operations with a yearly turnover of ₹350 crores, ensuring efficiency and operational excellence.Cost Reduction of 22%: Implemented strategic initiatives and streamlined processes, leading to an impressive 22% reduction in operational costs across all verticals.Procurement Excellence: Spearheaded procurement strategies, optimizing resources and improving vendor partnerships, resulting in substantial cost savings without compromising quality.High NPS in Facility Operations: Focused on delivering exceptional service, consistently achieving high Net Promoter Scores (NPS) across multiple operations.Hotel Launch & Growth: Successfully launched and now oversees the operations of two hotels, driving a combined yearly revenue of ₹40 crores.End-to-End Hotel Management: Managed the entire lifecycle from the initial launch to full-scale operations, ensuring seamless day-to-day functioning and superior guest experiences.Highest NPS in Hospitality: Consistently achieved NPS scores ranging from 8 to 10, reflecting exceptional guest satisfaction and loyalty.Innovation & Sustainability: Introduced innovative operational solutions while embedding sustainability practices across all projects.Operational Scalability: Designed scalable operational models, positioning the organization for future growth and success.Leadership & Vision: Continues to inspire and lead cross-functional teams with a clear focus on operational efficiency, customer satisfaction, and strategic growth. Show less

Staff Motivation & Workplace Culture: Implement methods to keep staff motivated, creating a lively yet professional atmosphere that encourages productivity and teamwork.Citywide Property Management: Oversee services across assigned properties within the city, using best business practices to manage operations and reduce costs effectively.Budget Management: Develop and manage budgets for various operational needs, comparing costs for services and goods to choose the best options for the… Show more Staff Motivation & Workplace Culture: Implement methods to keep staff motivated, creating a lively yet professional atmosphere that encourages productivity and teamwork.Citywide Property Management: Oversee services across assigned properties within the city, using best business practices to manage operations and reduce costs effectively.Budget Management: Develop and manage budgets for various operational needs, comparing costs for services and goods to choose the best options for the properties.Hotel Maintenance Oversight: Manage hotel maintenance by coordinating repairs or contracting necessary services, ensuring smooth operations and timely upkeep.Snag Reporting & Maintenance Planning: Track property maintenance and prepare detailed snag reports, anticipating both short-term and long-term improvements.Achieving NPS Targets: Consistently meet or exceed monthly Net Promoter Score (NPS) targets set by the corporate team, driving guest satisfaction and loyalty.Emergency Response: Efficiently handle emergency situations or urgent issues during shift hours, ensuring prompt resolution.Health & Safety Compliance: Manage the upkeep of equipment and supplies, ensuring compliance with health and safety standards at all times.Housekeeping Team Development: Provide training, support, and guidance to the housekeeping team, ensuring work meets the hotel’s high standards and taking corrective action when necessary. Show less

Quality audit and Training

• Has an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.

Snag List Management: Proficient in preparing, re-snagging, and de-snagging lists to ensure timely resolution and quality adherence.Quality Assurance: Conduct regular quality audits, evaluate staff performance, and assess hotel services based on a detailed audit checklist, providing ratings for continuous improvement.BOQ Development: Create Bills of Quantities (BOQs) aligned with the organization’s brand standards, ensuring consistency and cost control.Operational Support: Assist… Show more Snag List Management: Proficient in preparing, re-snagging, and de-snagging lists to ensure timely resolution and quality adherence.Quality Assurance: Conduct regular quality audits, evaluate staff performance, and assess hotel services based on a detailed audit checklist, providing ratings for continuous improvement.BOQ Development: Create Bills of Quantities (BOQs) aligned with the organization’s brand standards, ensuring consistency and cost control.Operational Support: Assist the Manager in preparing task breakdowns, as well as developing and implementing Policies and Procedures for smooth operations.Housekeeping Office Setup: Played a key role in setting up housekeeping offices, ensuring organized workflows.Inventory Management: Set up and maintain stores using bin cards, managing items like minibars, guest supplies, and chemicals efficiently.Room & Public Area Setup: Responsible for the setup and ongoing maintenance of guest rooms and public areas to meet the highest standards.Roster & Forecasting: Prepare duty rosters based on operational forecasts to ensure optimal staffing levels.Administrative Management: Regularly update essential administrative files, including Lost & Found, Minibar, and Guest Profiles, ensuring accurate record-keeping. Show less

Handling guest complaints; ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.* Delivering high-value services to upscale clients for exalting their satisfaction levels.* Handling various aspects of housekeeping operations which included servicing rooms, taking care of public areas, handling desk operation incl. laundry operations.* Responsible for handling master keys to ensure safety and security… Show more Handling guest complaints; ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.* Delivering high-value services to upscale clients for exalting their satisfaction levels.* Handling various aspects of housekeeping operations which included servicing rooms, taking care of public areas, handling desk operation incl. laundry operations.* Responsible for handling master keys to ensure safety and security of guest and hotel properties.* Responsible for handling housekeeping desk efficiently by coordinating with other departments.* Responsible for in performing other duties such as store requisition, missing and breakage report.* Responsible in for coordinating and presenting Departmental communication cascade. Show less