Avnish Bhatia Email & Phone Number

Melbourne, Victoria, Australia

North Geelong, Victoria, Australia

• Minimising financial loss by validating and where required, disputing network charges received from the Network Service Providers, ensuring timely and accurate payment of Distribution Use of System (network bills).
• Minimising financial loss by reconciling validated DUOS charges against billed accounts to ensure network charges are reconciled and passed through to customers
• Minimising financial loss by validating weekly National Electricity Market (NEM) settlements… Show more
• Minimising financial loss by validating weekly National Electricity Market (NEM) settlements invoices received from AEMO and where necessary resolving discrepancies prior to final revision
• Ensuring business critical metering data is available for internal users and to follow up data issues in a timely manner where necessary to do so
• Minimising potential financial loss by reconciling wholesale operations with customer operations, including analysis to ensure all wholesale liabilities are linked to active retail customers or managed appropriately

Melbourne, Australia

• Timely and accurate billing of C&I, SME, and Residential customers to maintain a healthy cash flow
• Monitoring and resolving exceptions to ensure customers are billed accurately and on time
• Providing support to ensure the Transfer and B2B related activities are managed in a way to ensure the timely on boarding & billing of customers (new and final)
• Investigating and resolving transfer & B2B related enquiries, and complaints received from internal and external… Show more
• Investigating and resolving transfer & B2B related enquiries, and complaints received from internal and external stakeholders with the view to provide exceptional customer service. For example: Customers, Networks and.
• Providing data analysis to the team manager to support the team in achieving strategic and tactical decision making

Melbourne, Australia

• Worked closely with Agility (external stakeholder) to build a new billing system ‘Engage’
• Involved in the RFT process for choosing the right vendor for system implementation
• Gap analysis in the BAU Billing processes and providing improvement opportunities to the Business. Enhanced & designed process flow for Billing processes across all streams
• Designed Mass Market electricity invoice for customers
• Wrote test cases and performed those test cases across… Show more
• Wrote test cases and performed those test cases across Service Order, Transfers and Billing team

Melbourne, Australia

• Managing back office functions for customer interaction: Customer transfer Customer account setup for billing purposes Bill run and maintenance Reconciliations Procedure refinements (Connection, Disconnection.
• Assisted Pacific Hydro in establishing the Retail Business in Commercial & Industrial, Mass Market and Small Business Teams
• Analysing end to end business processes and writing policies and procedures within B2B, Transfers and… Show more
• Analysing end to end business processes and writing policies and procedures within B2B, Transfers and Billing space
• Creating Business Process flows on Visio and running workshops within Retail Operations Team
• Created work instructions for each Business process – Service orders (Re-energisation, De-energisation, Special Reads), Move-in &Move-out processes

• Processed new orders, additions, renewals, cancellation, change requests and invoices from clients and internal staff, in accordance with prescribed procedures so as to enable delivery of services
• Performed end to end billing generation run process early in the month to ensure timely payment is received from clients
• Reconciliation of client contracts to ensure database integrity and accurate delivery of services
• Quality controlled all billing runs to ensure accuracy and… Show more
• Quality controlled all billing runs to ensure accuracy and correctness were carried out according to the invoice timeline
• Analysed and worked on weekly reports from internal and external stakeholders

Melbourne, Australia

• Worked successfully on:- HUB MASS MARKET MIGRATION (HM3) PROJECT to ensure migration of customers takes place smoothly from HUB to SAP- CONCESSION PROJECT to ensure customers who missed out on concession in their.
• Worked successfully on:- HUB MASS MARKET MIGRATION (HM3) PROJECT to ensure migration of customers takes place smoothly from HUB to SAP- CONCESSION PROJECT to ensure customers who missed out on concession in their.
• Produced exception reports on daily basis for Service Orders and worked on them to ensure all the exceptions were actioned
• Issued immediate bills and final bills to existing customers and customers lost or moved out of the premises in order to keep the accounts up-to-date
• Contacted electricity and gas distributors to get the missing meter reads in order to bill the customers; to assess if AGL is still the FRMP or FRO for a given site; to assess the status of a raised service order; and.
• Liaised with different departments such as New Connections to work on the Service Orders raised by them; Customer Advocacy in case of EWOV or disputed customers; Payments to arrange transfer of funds from HUB to SAP.

Melbourne Area, Australia

Melbourne, Australia

• Handled queries from customers and distributors regarding connections and disconnections of electricity and gas
• Processed Service Orders within time limit to energise/de-energise electricity and gas for new and existing customers
• Authorised new connections and reconnection of disconnected customers for arrears
• Contacted major electricity and gas distributors (AGL, Powercor, United, Tru, ETSA, etc.) for urgent re-energisation and any fault issues
• Authorised and processed… Show more
• Authorised and processed change of address, change of ownership, billing status and upgrading plans

Gurgaon, India

• Handled inbound technical calls for Windows XP, 98 and Millennium (US based process)
• Worked on CRM – Clarify and putting notes of steps performed (with the help of knowledge base articles) on the customer’s computer
• Escalated calls to higher department if unable to solve the issue/s
• Generated and managed sales orders and renewing contracts
• Updated customer’s profiles
• Trained new customer service representatives

Master Of Commerce, Accounting And Finance

Graduate Diploma, Business Management

I stood amongst the top three students studying the same course across all CQUniversity campuses in Australia.

Bachelor Of Commerce, Accounting And Finance

Gradutate Diploma, Information Technology

Bachelor Of Science, Information Technology

Schooling