Anna Vogler Email & Phone Number

Fort Valley, Ga, Us

Golden, Colorado, Us

* Cohesity Backup Administrator * Veritas NetBackup Administration 10.2 (Windows servers)* Microsoft Azure Cloud Solutions* Quantum iScalar 6* Veeam Software* SAFe (Scaled Agile Framework Enterprise) in Azure Boards* Provide backup support for various government applications* Manage backup job policies to meet system backup needs* MS Azure Solutions Architect* Hardware and software installations/upgrades/repairs* Hardware budget planning* Tape Library and LTO Tape order requests to accommodate workload requirements for backups* Microsoft System Center Configuration Manager 2012 (SCCM) * Fiber Channel installation* Transition of backups from NetBackup to VEEAM* Installation and Management of Quantum i6 Tape Library* CyberArk user support and account management

- Manages Social Media sites (Facebook, Twitter, Instagram, and Pinterest) - Marketing Emails- Website Administration- ProStaff Management- Work Trade Shows (Examples Include: Boutique Market, Outdoor Industry, Atlanta Wholesale Mart, NWTF)- Connect with boutiques and outdoor sporting goods stores to promote the sale of Spent Rounds Designs products in retail stores- Wholesale and Retail Sales- Product catalogue proofing- Created the ability for online B2B Sales - Product photography- Graphic Designs- Assist with product developmenthttp://www.spentroundsdesigns.comhttps://www.facebook.com/SpentRoundshttps://twitter.com/spentroundshttp://instagram.com/spentroundsdesigns/https://www.pinterest.com/spentrounds/

Huntsville, Alabama, Us

• Cognos Lead System Administrator for Office of Personnel Management Federal customers to use for reporting needs.• Installation and configuration of IBM Cognos BI environment on Microsoft Windows 2008 R2 servers.• Administer IBM Cognos BI version 10.1.1, 10.2, and 10.2.1.• Deliver solutions based on customer needs.• Consults with team and customers for report requests and features wanted/needed by the customer.• Ensures customer satisfaction after solution implementation• Relays information and solution requests to other internal teams • Installation of version upgrades and patches/fixes on MS Windows servers.• Monitoring and troubleshooting Cognos server-side issues• Administers security Users/Groups/Roles in Cognos.• Maintains detailed documentation related to Cognos including installation, configuration, and upgrade processes.• Configure web services for Cognos in IIS 7.5.• Deploys updated packages/folders/reports between multiple Cognos environments.• Escalates critical support issues to IBM and manages the issue(s) until resolved, including documentation• IBM SMM (System Management Methodology)• Assists in monthly luncheon planning; In charge of the Sunshine Fund which is used to purchase birthday cards, birthday cakes, lunch supplies (plates, forks, cups, etc); collect funds every month, track what is spent, purchase items when needed.

- Subject Matter Expert (SME)- Business Analytics for BSM- Responsible for creating, modifying, and managing metric reports pulled from Remedy ARS and Business Analytics for BSM on a monthly, weekly, and daily basis, as well as creating instructional documentation on how to pull reports from Remedy and/or from Business Analytics.- Assists other AF Base technicians who are responsible for metrics on how to set up simple reports using Business Analytics. - Responsible for archiving and organizing all metric reports that are pulled on the network share drive.- Backup for updating "Tier 0" Self Help sharepoint site.- Follow up with customer on I.T. Central Help Ticket Customer Surveys- Responsible for checking up on old help desk tickets that haven't been updated in a while to see if they still need assistance or can be closed out.- CMS Avaya Console = used to pull reports- Train other IT technicians and IT admins on how to navigate and use the newest BMC Remedy suite (ITSM 7.6.00) console for entering, working, and closing help tickets.- Assists in party planning- Responsible for table decorations for annual Christmas party

- USAF – Robins Air Force Base, GA- Responsible for referencing AFI Regulations and other AFMC Guidance.- Modifies SOP documents.- Posts and updates items to SharePoint.- Create regular Robins-2k accounts, Network Only, NCP, and ADMIN accounts as well as group mailboxes, Public Folders, and distribution lists.- Manages Robins accounts through different database tools such as Active Directory, DRA, and Dame Ware.- Increases the size limit of mailbox if the user meets guidelines- Delete/Modify accounts upon request (via Help Desk Ticket).- Provides misc Exchange and Outlook support for all of Robins personnel worked through Remedy Help Desk Tickets.- Communicates with NOSC headquarters at Wright Patterson AFB about exchange connectivity, SIP, blackberry, and other misc network issues.- Send out misc mass email notifications to all of Robins as directed.- Send out “Robins Portal” messages to user who need to complete their 2875 form for IP Training and ensure users are completing IP training; Disabling accounts for those who have not completed IP Training which is required to be on the Robins network.- File completed paper 2875 forms and Request Letters- Administers Remedy ticketing system to track and complete technical work.- Prepares well-written instructions and documentation for software loading, “how to” processes, and troubleshooting guides.- Tracks and reports common issues to supervisor.- Provides blackberry handheld and server support; admin on the Blackberry Enterprise Server (BES).- Successfully tested and created documentation for the CAC Sled setup for the Blackberry 8703 (Verizon device)- Responsible for working/replying to emails in our team group mailbox. Once user has been replied to and issue has been fixed, then the email message is filed accordingly. Archive all the DONE messages every six months.- Successfully setup a blackberry for team to use with CAC Sled with capability to unlock BB with CAC only.

Bethesda, Md, Us

- AFRC (Air Force Reserve Command) - Robins AFB, GA- Provides administrative and technical support on Windows 2000/XP Professional/VISTA PCs.- Supports onsite hardware/software on desktop/laptops to 2500+ users.- Provides telephony support and administrative support to offsite locations to 20,000+ users (Tier I and Tier II level).- Provides support and activation for mobile devices, including Blackberries, Mogul’s, Windows Mobile Exchange hand held’s, and other PC Pocket devices. - Provides server support and administration on the Blackberry Enterprise Server (BES) and the GOODLINK server for mobile devices. - Manages Active Directory 2003 (unlocks user accounts, create/delete user accounts, edit permissions, create email accounts, creates/manages distro lists, creates/manages org boxes, etc.).- Assists Telecommunications Specialists with basic telephone maintenance (Codes to unforward calls, deactivate send calls, forward calls to certain number, etc.)- Administers Remedy ticketing system to track technical work.- Provides VPN Wireless Support across the WLAN located at Headquarters, Air Force Reserve Command. - Configures Win2000/XP/Vista on network.- Uses SMS (System Management Services) to access/update computers.- Tests equipment and reports results to supervisor and SMS administrators. - Generates recommendations of work flow ideas, policies, and other help desk approaches.- Schedules reservations for telephones and wireless cards.- Prepares well-written instructions and documentation for software loading, “how to” processes, and troubleshooting guides.

Bethesda, Md, Us

- USAF - Robins Air Force Base, GA- Provides network, technical, operations, and training support to over 4000 personnel.- Administers blackberry setup and installs for Senior Executives/VIP’s; activates blackberry through wireless carrier; makes changes to blackberry accounts by contacting the wireless carrier; troubleshoot blackberry/handheld problems. - Coordinates with the 78th Communication Squadron to get accounts created/updated on the Blackberry Enterprise Server. - Manages blackberry inventory accounts.- Proficient in Microsoft Office Applications, various government applications, and “Commercial off the Shelf” software.- Provides helpdesk support for computers by telephone, remote connection, or on-site relative to desktop hardware and software packages. - Performs and coordinates hardware diagnostics for repair by going to manufactures and calling warranty parts in for replacement.- Assists in planning and designing personal computer support systems. - Acts as liaison for data transfer systems design and implementation. - Installs and tests personal computers, printers, and other peripherals.- Configures operating systems, shrink-wrap programs, and applications software programs.- Maintains network connectivity for users.- Resets passwords and unlocked user’s accounts through Active Directory.- Makes changes and maintains the United States Air Force (USAF) user accounts through Active Directory and Phoenix (web enabled oracle database). - Sets up, configures and maintains laptops for issuing out to customers.- Prepares well-written instructions and documentation for software loading, “how to” processes, and troubleshooting guides.

Us

- USAF - Robins Air Force Base, GA- Provides computer, LAN, and peripheral equipment support to over 4000 ASW personnel.- Performs daily and preventive maintenance on all computers and associated equipment.- Resets passwords and unlocked user’s accounts through Active Directory.- Installs, maintains and repairs PC’s, printers, and scanners.- Makes changes to USAF user accounts through Active Directory and Compusec Tracking System (CTS).- Resolves majority of PC problems through Remote Desktop Connection.

Bachelor Of Science, Information Technology

Bachelor Of Science (B.S.), Information Technology