Administrative Support & Product Management- Managed inboxes, user accounts, and team communications, ensuring smooth coordination and timely responses.- Organized team meetups and company events to enhance collaboration, with direct input from the CEO on product planning and prioritization.- Coordinated travel, meetings, and schedules for cross-functional teams, streamlining operations.- Maintained internal documentation and user knowledge bases, including sensitive data.Customer Service & User Feedback- Handled customer inquiries across support chat, email, and social media, providing top-tier service.- Conducted user interviews and collected feedback to inform product enhancements and marketing strategies.QA & UX/UI Testing- Performed manual testing in staging and production environments, collaborated with developers, and provided UX/UI feedback.- Created automated tests with codeless tools, ensuring product quality across devices and browsers.Content & Marketing Support- Managed social media, content creation, and email marketing campaigns, with basic video editing and community outreach.- Led affiliate outreach to boost brand awareness through collaborative partnerships.Product Lifecycle Management- Led sprint planning, task prioritization, and product feature development, aligning cross-functional teams.- Applied UX/UI principles to mockup designs, conducted competitor research and implemented A/B testing.- Tracked performance metrics through KPIs and OKRs, contributing to successful product launches.

- Ensured accurate data entry and management in internal systems, contributing to improved data integrity and operational efficiency.- Collaborated with engineers to manage project supplies, maintain inventory levels, and facilitate timely procurement of necessary materials.- Verified employee time logs and processed invoices, ensuring accuracy, compliance, and timely approvals.- Managed vendor relationships, monitored inventory levels, and coordinated procurement to ensure timely deliveries.- Supported the organization of office events by coordinating logistics, sourcing catering services, and handling vendor communications.

- Handled high volumes of incoming calls, ensuring prompt and professional service.- Identified and assessed customer needs, delivering effective solutions to enhance satisfaction.- Provided accurate, complete, and timely information using appropriate tools and methods.

- Served as a full-time agent at Caser during the Autumn/Winter campaign, actively contacting potential clients through networking, cold calling, and referrals to build rapport.- Assessed the needs and preferences of business and individual customers to recommend and sell appropriate protection plans.

- Managed cash, credit, and check transactions, ensuring accurate processing for customer purchases.- Scanned items and collected payments, providing a smooth and efficient checkout experience.- Engaged with customers pleasantly, addressing inquiries and concerns to enhance satisfaction.

- Delivered exceptional service to each guest, creating a welcoming and memorable dining experience.- Ensured that guests felt valued and attended to throughout their visit.- Assisted in maintaining a clean and safe restaurant environment, adhering to health and safety standards.- Efficiently served food and beverages to tables, responding promptly to customer needs.