Preston Nichols Email & Phone Number

Chicago, Il, Us

Oak Brook, Illinois, United States

§ Created and tested POS lab scenarios to test for bugs in a variety of real-world scenarios.§ Quality Assurance tester for the POS software for Bridgestone and Firestone client. Responsible for discovering client software issues and problems.§ Required to be repetitive and thorough as I evaluated potential bugs, issues, and concerns.

Oak Brook, Illinois, United States

§ Remotely provided troubleshooting with password resets, website questions/navigation, software issues with the POS, hardware failure/replacement, adjusted settings in Office 365, and located the correct information when issues were outside the scope of the help desk.§ Responsible for customer software application issues and problems reported to help desk via inbound phone calls or email requests. Walked the clients through the problem-solving process.§ Provided end use support for software setup, settings, and configuration. Created and maintained documentation, and recorded notes on troubleshooting steps taken.§ Identified and suggested possible improvements on procedures to supervisors, with training.

Libertyville, Illinois, United States

Efficient administrative, and organizational skills managed several client relationships, orders, logistics, and pricing.Orchestrated and executed shipping and receiving operations for parts, maintained vigilant oversight of inventory control.Engaged in outreach to wholesale clients to maintain good relationships, and ensure long-term business.

6750 W Grand Ave, Chicago, Il 60707

Here, I directed shipping and receiving operations for two car dealerships, with oversight of inventory control and management to optimize space allocations. Initailly I began as a Service Advisor, moved on to BDC, then Inventory Management where I continued the last few years. My duties revolved around supervising the parts department, managed the inventory, and assisted with customer service.Initially I managed parts inventory for at both Honda and Hyundai locations.Excelling in customer service, I managed 100 inbound calls each day.I developed a new filing methods that increased efficiency and productivity.I have increased profitability since then in the Parts Department twice smashing the annual month record since I took over my Department at Hyundai.Interviewed, supervised, and trained new employees in addition to maintained good rapport within the team.Experienced a record gain over any prior year twice, and created a record 3-month profitability gain of 60K.Implemented unique technical solutions using to resolve a problem within the reports of our DMS that improved performance of employees by 10%.Obtained substantial gains in efficiency and productivity through the development of new procedures and records.

Chicago, Illinois

Served as a trusted advisor and subject matter expert, provided guidance, direction, and services to clients related to computer maintenance and repair, as well as repairs to mobile devices.Executed a broad and deep array of services, including malware removal, upgrades of hardware/software/operating systems, data recovery, deployment of wireless networks, and installation of peripherals.Coordinated and lead basic computer skills training sessions.Applied a consultative approach to gain insight into the requirements of each customer, which led to the recommendation of specific computer systems aligned with the unique needs of the individual.Offered extensive expertise in repair engaging in online research to discover and implement fixes to new issues.

Forest Park, Illinois, United States

Safeguarded customers, employees, and facilities for multiple Menard’s home improvement stores throughout Chicago, with responsibilities that included access control and general safety management.Conducted perimeter surveys to identify and mitigate potential vulnerabilities and hazards.Safeguarded critical systems and information through the application of information security and information assurance principles.Logged activity on a daily basis in order to protect client assets against theft and shrink from internal sources.

Orange County, California Area

Served in a supervisory role over the Electronics, Photo, and Mobile Contracts departments, with accountability for training teams to be more effective in sales and customer service.Expanded revenue and profit for this leading retail corporation--delivering solid results in retail and wholesale business models.Leveraged extensive product knowledge and visual merchandising skills to safeguard the company’s reputation for superior customer service--improving customer loyalty and repeat business.

Associates In Applied Science, Computer And Network Security Specialist

Coursework towards an AAS Degree in Computer and Network Security

Sql, And Web Design

SQL Bootcamps: SQL Server, MySQL, PostgreSQL SQL, HTML, CSS

Associates In Theology, Theology, Bible, God

Activities and Societies: Studying Big Difficulties in the Bible, Eschatology, Soteriology, the trinity, Worship, Love, practical life.