Jair Gutierrez Email & Phone Number

Greater Chicago Area

· Serve as the first point of contact for customers seeking technical assistance· Diagnose and resolve hardware/software issues, provide advice and escalation as necessary· Accurately document calls, emails, and voicemails for the Help Desk· Serve as liaison between customers and IT, inform of outages/upgrades, and manage Help Desk tickets· Respond to customer requests, document interactions, and resolve issues· Install, repair, and maintain computers and software, provide Tier 1 network support

Greater Chicago Area

· Improved container use and ensured freight safety through audits· Analyzed SQL databases and created reports, improved productivity with macros and stored procedures· Improved performance with data analysis that reduced mismatched freight· Trained new employees on procedures and expectations.· Managed teams to meet expectations· Created procedures to increase effectiveness and safety

Greater Chicago Area

• Identify and analyze potential business opportunities within the insurance industry.• Conduct thorough market research to identify target segments, competitors, and emerging trends.• Develop and implement strategic business development plans to drive growth and increase market share.• Build and maintain relationships with key stakeholders, including insurance carriers, brokers, and clients.Collaborate with cross-functional teams to develop innovative insurance solutions that meet client needs.• Participate in industry events, conferences, and networking activities to expand professional network and stay updated on industry trends.• Provide expertise and guidance on industry regulations, compliance, and best practices.• Monitor and evaluate market performance, competitive landscape, and client feedback to make strategic recommendations.• Prepare and deliver persuasive presentations, proposals, and reports to senior management and key stakeholders.• Identify and pursue strategic partnerships and alliances to enhance business opportunities.• Stay informed about emerging technologies and industry disruptions that may impact the insurance landscape.

Greater Chicago Area

- Develop and implement recruitment strategies.- Source potential candidates and conduct interviews.- Coordinate interviews and provide support throughout the recruitment process.- Sell insurance policies and products to clients.- Prospect and generate leads.- Assess clients' insurance needs and provide coverage options.

Chicago

• Designed a Radio controlled Aircraft to complete autonomously a specific mission for 2 competitions and capable of on-board decision making• Work with teammates to archive set goals and comply with a proposed schedule• Interdisciplinary approach to design, implementation and evaluation of ideas to the successful development of the Aerial vehicle• Directed strength simulations and tests to determine the structure solidity and stability

One Space Park Redondo Beach, Ca

· Performed component tests, to ensure quality and standards compliance before installation in airplane· Participated in group discussions regarding problems in the production line and NAVY fleet· Proposed and executed Computer Vision as means of data gathering for old systems· Participated, and won, in an internal Hackathon competition at Fablab· Gained entry level knowledge in NX and CATIA CAD Systems

Greater Chicago Area

• Educated people about network marketing to create new businesses. Worked with teammates to improve interpersonal communication• Gave public and one on one presentations about the corporation and products benefits

Academic Skills Center

• Assist students in the topics of Economics, Mathematics and Spanish.• Conduct individualized tutorial sessions for students with academic deficiencies. • Design and implement exercises and activities to facilitate student's academic improvement.•Determine student's needs for assistance in other areas such as counseling.

Joliet, Il

• Strategic Selling.• Product presentation and demonstration. • Direct Selling.• Training in high selling techniques.• Filling and submitting customer orders.

Guadalajara Area, Mexico

• Computing equipment Maintenance • System upgrade• Hardware upgrade and cleanup• Network Design and upgrade• Product recommendation • Evaluation of system• Problem resolution

Bachelor Of Applied Science (B.A.Sc.), Engineering/Industrial Management/Business/Marketing

Activities and Societies: American Institute of Aeronautics and Astronautics (AIAA), Society of Hispanic Professional Engineers.

Associate Of Science (A.S.), Engineering, 3.5

Associate Of Science (A.S.), Engineering, 3.71

Activities and Societies: Phi Theta Kappa Honor Society 08/2013 – PresentDean's Honor list

Associate Of Science (A.S.), Engineering

Activities and Societies: Latinos Unidos, Student Organization

Highschool Diploma

Activities and Societies: Tennis Varsity Team

Associate Of Science (As), Automation And Instrumentation Technitian, A-

Moved to the U.S. before completing degree, 3 out of 4 years completed. http://www.ceti.mx/

Associate'S Degree, Computer And Information Sciences And Support Services, A+

http://www.icovirtual.mx/