• Manage stakeholders across operations, product, marketing, legal, and senior leadership for the launches of multiple features and initiatives aimed at increasing lead volume and quality.• Lead implementation of cross functional products & processes, both consumer and business facing, from initial pilot to nation wide roll-out.• Collaborate with varying and/or competing business areas in order to achieve strategic goals.• Lead implementation and analysis of multiple A/B tests aimed at gaining insights to guide Zillow’s Premier Agent strategy.• Create communication processes to ensure product/initiative feedback is received and acted upon.• Track and report on program KPIs in order to identify and address areas of improvement.

• Project managed operational experiments in order to increase driver funnel conversion and develop best practices on driver communications, segmentation, and incentives processes• Program managed new driver acquisition strategy & operations end-to-end in Seattle • Developed and executed supply campaigns at scale across multiple markets in order to increase driver base in preparation for seasons and events with high rider demand• Functioned as operations lead on the launch of uber.com in all Pacific Northwest markets• Collaborated with local governments in order to adapt driver onboarding processes in order to comply with continually evolving regulations• Monitored and adjusted growth marketing budgets and strategy through regular ROI analyses on a channel by channel level in order to optimize spend and lower cost per new driver acquisition• Regularly shared product performance and new driver acquisition data reports with both product teams as well as regional senior leadership• Project managed and facilitated customer focus groups in order to gain insights and adjust our products and services based on those insights• Performed regular marketplace analyses using SQL and other analytical tools in order to identify inefficiencies and make product adjustments in order to improve marketplace health • Acted as project manager and coordinated stakeholders for the launches of multiple products (new app versions, driver app features, trip pricing format, etc.) across West Coast cities• Performed data analysis on KPI's to determine success of product rollouts

• Program managed the in-person driver onboarding strategy and process end-to-end across multiple markets• Scaled PNW in-person driver onboarding process by increasing from 2 to 8 locations• Sourced and managed a team of 9 customer support specialists and 12 vehicle inspection mechanics • Managed and executed driver email and SMS communications campaigns in 8 markets on a daily and weekly basis• Increased monthly driver onboardings 2.5x in 2015• Assisted in launching Uber in multiple cities across the West Coast • Negotiated business partnerships with with national brands and leveraged those partnerships to drive down operating costs across Uber’s Pacific Northwest cities• Created operations and cost efficiency tracking system for driver onboarding process

• Worked within a team to develop and launch a new Managed Service Program to streamline the client recruiting process flow between Pontoon Solutions and more than 80 vendors• Created and managed multiple job openings daily, and scheduled interviews for more than 50 hiring managers and their applicants• Assisted in onboarding more than 500 employees• Managed client relationships and efficient transfer of applicant and employee personnel data between tracking systems• Consistently resolved customer requests and cases ahead of established time limits

• Recruited subjects and managed the daily operations for psychological studies aimed at returning Veterans from Iraq and Afghanistan• Organized study materials, applicant data tracking, and managed the daily operations of the study• Interviewed returning Veterans (ages 18-55) both over the phone and in person, conducted over-the-phone follow-ups, and managed participant payment• Functioned as point person for 40+ participants, psychologists, and research oversight personnel• Exceeded the study recruitment goal of 40 participants• Co-authored an academic study submitted to the Journal of Traumatic Stress on the outcomes of inpatient PTSD treatment