Michael Barcenas Email & Phone Number

Princeton, New Jersey, United States

7901 4Th St. N Ste 8183, Saint Petersburg, Fl, United States, Florida

• Served as a Senior Recruiter at SnapCare through TeamRecruit, specializing in candidate sourcing,screening, and interviews.• Set clear and realistic expectations for professional healthcare clinicians• Responsible for recruiting and hiring professionals across diverse positions in healthcare PRN PerDiems at Marquis facilities for Travel & Local clinicians.• Processing & finalizing initial documents as needed for endorsement to the facility.• Assisted in Credentialing… Show more • Served as a Senior Recruiter at SnapCare through TeamRecruit, specializing in candidate sourcing,screening, and interviews.• Set clear and realistic expectations for professional healthcare clinicians• Responsible for recruiting and hiring professionals across diverse positions in healthcare PRN PerDiems at Marquis facilities for Travel & Local clinicians.• Processing & finalizing initial documents as needed for endorsement to the facility.• Assisted in Credentialing process to ensure fast transition• Actively participated in brainstorming sessions to enhance recruitment processes.• Prioritized building strong and positive relationships with all candidates encountered.• End-to-End Full Cycle Recruiting• Conduct weekly quality audits of all endorsed clinicians to identify and address any potential issuesthat could lead to call-outs for the team. Show less

Margate, Florida, United States

• Served as a Senior Recruiter at NTG, specializing in candidate sourcing, screening,• and interviews.• Outsourced clinicians through compact & single state for clinicians who wants to Travel or do Local.• Recognized as a top performer in production, serving as a role model for other recruiters.• Set clear and realistic expectations for professional healthcare clinicians.• Responsible for recruiting and hiring professionals across diverse positions such as RNs… Show more • Served as a Senior Recruiter at NTG, specializing in candidate sourcing, screening,• and interviews.• Outsourced clinicians through compact & single state for clinicians who wants to Travel or do Local.• Recognized as a top performer in production, serving as a role model for other recruiters.• Set clear and realistic expectations for professional healthcare clinicians.• Responsible for recruiting and hiring professionals across diverse positions such as RNs, LPNs,CNAs, Corrections, CSTs, Radiologist Tech.• Processing & finalizing initial documents as needed for endorsement to the facility.• Assisted in Credentialing process to ensure fast transition• Actively participated in brainstorming sessions to enhance recruitment processes.• Prioritized building strong and positive relationships with all candidates encountered.• Made sure the process for hiring a correctional nurse is very thorough as Correctional facilitiesrequire a rigorous background check and security clearance for all nurses. Show less

National Capital Region, Philippines

• Worked as a Senior Recruiter at PSG Global Solutions, LLC for the AYA HealthCare account.• Responsible for recruiting and hiring healthcare professionals for various positions.• Conducted candidate sourcing, screening, and interviews.• Collaborated with hiring managers to understand staffing needs and requirements.• Managed the end-to-end recruitment process, including job postings, candidate evaluation, and offernegotiations.• Built and maintained relationships with… Show more • Worked as a Senior Recruiter at PSG Global Solutions, LLC for the AYA HealthCare account.• Responsible for recruiting and hiring healthcare professionals for various positions.• Conducted candidate sourcing, screening, and interviews.• Collaborated with hiring managers to understand staffing needs and requirements.• Managed the end-to-end recruitment process, including job postings, candidate evaluation, and offernegotiations.• Built and maintained relationships with candidates and healthcare professionals.• Assisted in Credentialing process to ensure fast transition• Creating ticket order for clinician to complete Drug screening, Vaccines, and TB Test, etc…• Utilized recruitment tools and platforms to streamline the hiring process.• Played a key role in ensuring the successful staffing of healthcare. Show less

National Capital Region, Philippines

• Started working at Alorica - MJ Plaza after ending my contract at Amazon Seasonal Account• Requested to be re-profiled to the American Home Shield (AHS) account.• Successfully completed the 6-month probationary period.• Promoted to the role of Subject Matter Expert (SME) due to exceptional performance.o Resolving customer concerns, complaints, and requestso Providing accurate information on coverage, claims, and service providerso Processing service requests and… Show more • Started working at Alorica - MJ Plaza after ending my contract at Amazon Seasonal Account• Requested to be re-profiled to the American Home Shield (AHS) account.• Successfully completed the 6-month probationary period.• Promoted to the role of Subject Matter Expert (SME) due to exceptional performance.o Resolving customer concerns, complaints, and requestso Providing accurate information on coverage, claims, and service providerso Processing service requests and scheduling repairso Collaborating with other departments for prompt issue resolutiono Following company policies and maintaining high-quality service standardso Upselling and cross-selling additional products or serviceso Exceeded performance metrics for call quality, customer satisfaction, and productivity.o Continuously updated knowledge of AHS products and services Show less

National Capital Region, Philippines

• Worked as a Customer Service Representative in the Amazon Seasonal Account• Managed customer inquiries and helped.• Resolved customer concerns, complaints, and requests.• Provided accurate and detailed information about products and services.• Processed customer service requests and orders• Documented customer interactions and updated customer accounts• Collaborated with team members to ensure high-quality customer service.• Met or exceeded performance metrics for… Show more • Worked as a Customer Service Representative in the Amazon Seasonal Account• Managed customer inquiries and helped.• Resolved customer concerns, complaints, and requests.• Provided accurate and detailed information about products and services.• Processed customer service requests and orders• Documented customer interactions and updated customer accounts• Collaborated with team members to ensure high-quality customer service.• Met or exceeded performance metrics for customer satisfaction and productivity. Show less