Sales Operations Analyst Ii
Current
Mar 2020 - Present
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Michael Barcenas Email & Phone Number
Drive Process excellence and digitization through adoption of Automation, AI, Analytics and other tools to increase efficiency, productivity and quality.
at
Reed Elsevier Philippines
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Drive Process excellence and digitization through adoption of Automation, AI, Analytics and other tools to increase efficiency, productivity and quality.
Location
Metro Manila, National Capital Region, Philippines
Who is Michael Barcenas? Overview
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Michael Barcenas is listed as Drive Process excellence and digitization through adoption of Automation, AI, Analytics and other tools to increase efficiency, productivity and quality. at Reed Elsevier Philippines, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Michael Barcenas.
Michael Barcenas previously worked as Sales Operations Analyst II at Reed Elsevier Philippines and Technical Support Specialist at 24-7 Intouch. Michael Barcenas holds Bachelor Of Science - Bs, Bachelor Of Science In Computer Engineering from Central Colleges Of The Philippines.
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Reed Elsevier Philippines
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Profile bio
About Michael Barcenas
Essential Duties and Responsibilities – (Key Activities of the role)● Proactively set up monthly calls with the DOSM or the Groups & Meetings Sales Manager of each of the identified hotels to build a trusting relationship.● Prepare and review all leads sent the prior month for a discussion with the hotel.● Handle web and email requests efficiently and within the prescribed response times.● Work with hotels to identify their challenges and help them understand the process.● Actively gather the necessary specifications for our hotel(s) to make a bid decision.● Generate hotel feedback on Turned Down leads and work with the Training & Quality Team to cascade to the Specialists.● Manage Easy Group escalations with hotels. ● Engage hotels to update lead status during a conversation.● Generate a report to communicate back to Sales Operations Team.● Liaise with hotels regarding promotions as needed based on group cancellations, etc. ● Handles Crisis Management and Hurricane Support calls and emails according to the established processes. ● Champion Brand Hearted behaviors by demonstrating brand knowledge, brand passion, and brand pride. ● Consistently strive to meet or exceed defined performance expectations as set by management. ● Inspire loyalty and build rapport with our guests, business partners, hotel partners and corporate employees, through personalized and efficient service driven by the customer needs. ● Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback from others. ● Manage time effectively (including adherence to assigned schedule, attendance, etc.).●
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13 roles
Michael Barcenas work experience
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Technical Support Specialist
Technical Support Specialist for a Video Streaming Account (NETFLIX)
Sep 2018 - Mar 2020
Quality Analyst (Interim)
Handle several quality evaluations and lead audits.
Oct 2017 - Jun 2018
Hotel Relations Specialist
Act as a trusted advisor for IHG's partner hotels who support, assist and provide resolutions and connect the gap between our channel and our hotel partner. Producing better and quality accounts that would fit in the business of each hotel we cater.Represents the company and champions the IHG Group Centre by building a relationship with the hotel Director of Sales & Marketing or Groups & Meetings Sales Manager. Serves as trusted advisor to all hotel brands within the IHG portfolio where the IHG Group Centre send groups and meetings business opportunities to. Schedules and holds regular consultative calls to engage hotels in the discussion of the status of lead. This translates to over $100 million in contracted groups & meetings business for IHG annually.
Sep 2016 - Jun 2018
Hotel Relations Specialist
Represents the company and champions the IHG Group Centre by building relationship with the hotel Director of Sales & Marketing or Groups & Meetings Sales Manager. Serves as trusted advisor to all hotel brands within the IHG portfolio where the IHG Group Centre send groups and meetings business opportunities to. Schedules and holds regular consultative calls to engage hotels in discussion of the status of lead. This translates to over $100 million in contracted groups & meetings business for IHG annually.
Apr 2009 - Jun 2018
Close Out Specialist
Reservations Manager for Group Reservations also acts as a sales person between guest and to our hotel brand. In charge for closing the sales for every account for IHG.
Dec 2013 - Aug 2016
Operational Workforce Coordinator
Operational Workforce Coordinators act as an intermediary between Operations and Global Workforce. They are also in-charge of scheduling, monitoring real-time adherence, ensuring Service Level Agreements are met, scheduling training for agent improvement and providing customer service.
Jun 2012 - Dec 2013
Ihg Group Center E-Meetings Specialist
Reservations Officer for Group Reservations also acts as a sales person between guest and to our hotel brand.
Sep 2011 - Jul 2012
Ihg Group Center Project Team / Follow Up Team
Acts as a sales officer who is in charge for the guest’s group sales leads to progress from prospect into definite sale.
Apr 2011 - Sep 2011
General Reservations Specialist
Reservation Agent who process reservations for our hotel brand.
Apr 2009 - Apr 2011
Customer Care Representative And Escalation Officer
Account: Blue Chip (American Express Credit Card Co.)Duration: October 05, 2007 – March 2009
Oct 2007 - Mar 2009
Newport News Representative
Account: Newport News (Fashion Magazine Account)Duration: February 27, 2006 – October 05, 2007
Feb 2006 - Oct 2007
Team Leader / Marshall
3C-Customer Contact Center
Account: American Express Philippines Peso Platinum and American Express Australian Corporate AccountsDuration: July 19, 2004 – February 27, 2006
Jul 2004 - Feb 2006
1 education record
Michael Barcenas education
FAQ
Frequently asked questions about Michael Barcenas
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What company does Michael Barcenas work for?
Michael Barcenas works for Reed Elsevier Philippines.
What is Michael Barcenas's role at Reed Elsevier Philippines?
Michael Barcenas is listed as Drive Process excellence and digitization through adoption of Automation, AI, Analytics and other tools to increase efficiency, productivity and quality. at Reed Elsevier Philippines.
Where is Michael Barcenas based?
Michael Barcenas is based in Metro Manila, National Capital Region, Philippines while working with Reed Elsevier Philippines.
What companies has Michael Barcenas worked for?
Michael Barcenas has worked for Reed Elsevier Philippines, 24-7 Intouch, Intercontinental Hotels Group (Ihg®), Vxi Global Solutions, Llc, and 3C-Customer Contact Center.
How can I contact Michael Barcenas?
You can use AeroLeads to view verified contact signals for Michael Barcenas at Reed Elsevier Philippines, including work email, phone, and LinkedIn data when available.
What schools did Michael Barcenas attend?
Michael Barcenas holds Bachelor Of Science - Bs, Bachelor Of Science In Computer Engineering from Central Colleges Of The Philippines.
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