Eugene Phillips Email & Phone Number

Bermuda

My role as VP Service Management provides strategic direction and senior operational leadership, whilst establishing, growing, and maintaining client relationships. The VPSM uses consultative skills to ensure that a strategic roadmap for each client is created and executed upon. The VPSM develops digital fluency across teams, driving the adoption of relevant technology and using information and data to provide timely and actionable insights to CCS’s clients.During my time here at CCS I've introduced the CCS Service Delivery strategy/framework (ITIL) and refined Change Management process using automated tools and workflows.Implemented KPI’s to measure service delivery performance as well as CSAT analytics to gauge client experience.I've also created process and strategy for implementation, support, and customer success functions of the business.Calculated and monitored customer health scores, dashboards based on service delivery activities, feature adoption, incident and service request tickets and KPI analytics.Where I distinguish myself is in my approach to leadership and change. I am deeply committed to fostering a culture of continuous improvement and innovation. I lead by example and empower my teams to harness their unique talents and ideas to elevate service delivery. My style of leadership has allowed me to manage the challenges that come with fast-paced, dynamic environments effectively, resulting in substantial operational efficiencies.My motto I've adopted is simply this "..What gets measured, gets managed".At CCS, we understand that change is an inherent part of our industry. We don't shy away from it; instead, we embrace change and leverage it to lead the market. Our team is empowered and equipped to meet or exceed the evolving demands of our customers. By staying ahead of the curve and embracing innovation, we ensure that our customers receive cutting-edge solutions and unmatched service.

Bermuda

CCS’s consulting and engineering teams are 100 percent committed to giving you the best possible service. We take our client partnerships very seriously and work hard to ensure you are getting the best talent with the proper experience to help you build exceptional customer experiences.

Bermuda

From MS365 all the way through Azure, CCS experts can help you design, build and deploy Microsoft-based technology solutions for your business. We help you maximize your existing Microsoft assets to create the amazing customer experiences you need to compete in the market. Some key focus areas based on decades of experience in the Bermuda market include:Microsoft Application DevelopmentMicrosoft Cloud – Strategy and MigrationMicrosoft Certified TrainingIt’s time to Build your MS Fusion Teams!The best part about the Microsoft family of products today is the ease of development and integration, not only within the Microsoft ecosystem but with the majority of other technologies as well. On development, Gartner has coined the phrase “fusion teams” to characterize how organizations can advance their technology capabilities through tools that allow business users to participate with IT pros in building high-impact solutions.An example, which perfectly represents Microsoft’s product strategy, is the Power Platform. It’s a no-code/low-code development platform for organizations of all sizes. CCS can help you set up your fusion development teams, craft innovative solutions with them, and train them through our Microsoft Training Practice.

Bermuda

CCS’s Managed Services Solutions (MSS) follow a rigorous methodology to ensure success and are designed to help you:Identify which elements of your overall IT capabilities are suitable for outsourcing to a trusted partnerImprove the performance and reliability of specific processesCut the costs of performing routine tasks and maintenanceFree up time for you and your team to engage in higher value activitiesCCS doesn’t just place an IT consultant on secondment at your company for a set amount of hours a month, with no particular direction. Instead, CCS’s solution is broken down into five comprehensive phases. Each phase of the solution provides CCS consultants with firm direction and a defined list of tasks to be completed.

Bermuda

CCS’s Cloud Migration Group can help you design, develop and deliver the right cloud strategy for your company. With deep expertise in Microsoft Azure and Amazon Web Services (AWS), CCS can help you realize some of the key benefits of moving to the cloud:Greater agility with IT resources on-demand, which enables companies to scale during unexpected surges or seasonal usage patterns. Reduced capital expenditure becomes possible by shifting from an operating expenses model to pay-as-you-go approach. Enhanced security with various options throughout the stack — from physical hardware and networking to software and people.

Bermuda

Trust is Critical When it Comes to Application DevelopmentCCS’s Application Development Group is staffed by experienced, certified professionals that are trained to help you identify the best technology solutions for your business needs. As part of our overall commitment to application development excellence, CCS clearly communicates with management, business users, and IT staff to thoroughly examine and understand all business and technical requirements.Development CapabilitiesCloud security and complianceApplication modernizationCloud/web application developmentCloud application integrationBusiness process automationMobile application developmentSharepoint developmentUX and UI designConsulting and business analysisQuality assuranceMachine learning integrationAutomation consultingData warehousingWe collaboratively implement simple but powerful solutions as well as enterprise-class solutions that exactly meet your needs and provide the highest return on investment (ROI).Commitment to QualityWe work with clients throughout the entire Software Development Lifecycle (SDLC) and always follow best practices:Develop IterativelyManage RequirementsUse Component-Based ArchitectureVisually Model SoftwareVerify Software QualityControl Changes to Software

Bermuda

My primary role is service delivery and coordination, interfacing directly with clients and the internal service delivery teams. I am the single point of contact for service delivery and project management across all of CCS' divisions and services.I am also responsible for communication between technical delivery teams, account managers and vendors to ensure that all project deliverables are met in line with company objectives and client expectations.Introduced the CCS Service Delivery strategy/framework (ITIL) and refined Change Management process using automated tools and workflows.Implemented KPI’s to measure service delivery performance as well as CSAT analytics to gauge client experience.Created process and strategy for implementation, support, and customer success functions of the business.Calculated and monitored customer health scores, dashboards based on service delivery activities, feature adoption, incident and service request tickets and KPI analytics.

London, United Kingdom

I worked extensively with a number of key clients; providing support, advice and `hands-on` technical expertise, in order to optimise each client`s IT use. I provided guidance on a wide range of topics, including governance and compliance and greatly improved systems and processes where possible.I focus on liaising with Senior Managers/Stakeholders to better understand and identify their priorities. I also have recent experience managing technical projects; providing `full-cycle` oversite, including providing all related documentation and training. In addition to this type of project related work, I have adept `trouble shooting` skills and am able to solve most ad-hoc issues that arise - by focusing on the symptom as well as the problem. I have managed hardware/software installations, desktop builds and configuration, and completed regular network audits, review events and system logs etc. I also provide end-user help desk and administration support, covering hardware, telephone systems, software, client desktops, laptops, iPads and mobile devices.

Bermuda

Successfully completed CCNA Instructor training through HEART College of Innovation and Technology, qualified to teach CCNA1, CCNA2, CCNA3 and CCNA4 curriculum.Here I worked as the Lead Instructor on the Inaugural Cisco Academy team; provided both leadership and classroom instruction services in connection with the managing and delivery of the Cisco Academy CCNA course.

Hamilton, Bermuda

Core responsibilities included:Director of Information Technology - Responsible for: Core IT vision and direction as determined by Goals and Core Values of the Ministry, Website design & development, LOB Systems maintenance and administration (SQL), network design & administration, Help Desk, Blackberry installation and support, Vendor relationships, End User Training, Data backup, Service Level Agreements and all telecommunications support and administration.Music and Worship Leadership – Responsible for all Music departments and programmingCounselling services to congregants as requiredSeminar Trainer – Parenting workshop presenter

Bermuda

Bermuda

Bermuda

Bermuda

Bachelor Of Commerce (B.Com.), Computer Business Systems

Bachelor of Business Management with a major in Computer Business Systems

Graduate Dipoma, Computer Information Systems