Alan Frost Email & Phone Number

Managed staff of highly skilled remote internal associates and contractors (onshore and offshore). Supported Enterprise Content Management (ECM) and Business Process Management (BPM) systems including FileNet, Global360, SharePoint in addition to non-ECM systems of RightFax, StreamWeaver, Enterprise Print, Macros, and eForms.

Managed portfolio of over 200 projects and small enhancements and served as departmental budget coordinator overseeing $30M budget. Reported to staff VP. Served as single point of contact for both customers and PMO (Project Management Office). Promoted.• Performed TCO (Total Cost of Ownership) analysis for the department systems to support strategic investment planning.• Created centralized work intake process that enabled managers to understand work and coordinate project delivery schedules.• Transitioned from individual contributor to lead team of 3 peer professionals as department, systems and workload grew.• Created system to track project portfolio utilizing VB.Net, ASP.Net, SQL Server, and SharePoint. Removed bottleneck of updating single spreadsheet to provide management team with easy access to current data.• Monitored budget closely and created macro driven Excel reports to track resource usage, external labor and maintenance costs for management team. Department finished each year within 3% of target.

Roanoke, Va

Served as developer and team lead for VA imaging and workflow systems supporting Richmond and Roanoke offices. Coordinated solution design and development in addition to day to day support activities. Utilized VB, VB.Net, ASP, ASP.Net, SQL Server, IIS, Web Services and XML to automate operations processes including claims, correspondence and enrollment.• Led project to implement automated document workflow in underwriting department resulting in efficiency savings equal to 5 full time employees.• Designed and implemented automated process to place enrollment documents in folders to be automatically routed to associate to free up staff for more challenging work and improved cycle time.• As part of team, built web service to link imaging system to mainframe DB2 database to automate lookups and reduce keystrokes required to process an application.

Roanoke, Virginia Area

Served as technical lead for Roanoke imaging and workflow system (eiStream / Global360). Utilized VB, ASP, and SQL Server to automate workflow processes.• Worked closely with 3 claims processing departments to document paper based workflows and re-engineer for automated electronic workflow which reduced lost documents and improved cycle time.• Designed and developed VB applications to integrate workflow system with mainframe based claims processing system to ensure claims loaded into proper queues.• Created and implemented first Intranet for Roanoke office, allowing operations areas to begin using online documentation and reduce problem resolution time.