Abdul Ibrahim Email & Phone Number

London, England, GB

San Francisco, CA, US

• Played PM/SA/BA on midsize engagements using offshore teams to maintain high margins
• Contributed to building an internal delivery playbook for managed services contracts
• Assisted with sales engineering and creating SOWs
• Managed resource allocation and budgets on my projects as well as helped with staffing onother mid-size engagements

Buffalo, New York, US

Buffalo, New York, US

Buffalo, New York, US

• Successfully designed, built, and deployed 15 E2E Salesforce projects across a diverse portfolio.
• Used SDLC methodologies to build high-quality systems and mitigate risk.
• Skilled in integrating Salesforce with other enterprise systems such as ERP, and MarketingAutomation to provide a unified view of customer data and insights.
• Experienced in leading and managing cross-functional teams of developers, administrators, andvendors to ensure successful project delivery and customer satisfaction.

Dallas, TX, US

• Used customer feedback and data analysis to identify areas of improvement and developactionable insights to drive team growth.
• Developed and delivered training programs and coaching sessions to enhance the skills andcapabilities of CX team members.
• Increased the team’s compliance with banking regulations in accordance with the FCBA.

Buffalo, New York, US

- Maintained organization databases and Microsoft Dynamics org- Created and visualized reports and data sets for use in RFPs & RFIs to support regional businessattraction, expansion, and entrepreneurship.- Developed and maintained data used to support regional and industry-specific business attraction marketing, including economic trends, demographics.

- Produced GIS maps and assisted in the organization of special events- Supported and managed the Save Our Streets Programs

• Produced research and outreach materials focused on food systems planning and active living.
• Offered technical & policy assistance to municipalities and local government entities.

Doha, West Bay, QA

- Assisted case managers in providing technology solutions to VIP customers through Oracle CRM- Learned the process of testing feasible internet connections to new customers using ArcGIS tools- Assisted in the process of applying for internet connections for new customers without existing infrastructure