• Played PM/SA/BA on midsize engagements using offshore teams to maintain high margins• Contributed to building an internal delivery playbook for managed services contracts• Assisted with sales engineering and creating SOWs• Managed resource allocation and budgets on my projects as well as helped with staffing onother mid-size engagements

• Successfully designed, built, and deployed 15 E2E Salesforce projects across a diverse portfolio.• Used SDLC methodologies to build high-quality systems and mitigate risk.• Skilled in integrating Salesforce with other enterprise systems such as ERP, and MarketingAutomation to provide a unified view of customer data and insights.• Experienced in leading and managing cross-functional teams of developers, administrators, andvendors to ensure successful project delivery and customer satisfaction.

• Used customer feedback and data analysis to identify areas of improvement and developactionable insights to drive team growth.• Developed and delivered training programs and coaching sessions to enhance the skills andcapabilities of CX team members.• Increased the team’s compliance with banking regulations in accordance with the FCBA.

- Maintained organization databases and Microsoft Dynamics org- Created and visualized reports and data sets for use in RFPs & RFIs to support regional businessattraction, expansion, and entrepreneurship.- Developed and maintained data used to support regional and industry-specific business attraction marketing, including economic trends, demographics, labor statistics, commercial real estate, utilities, transportation, and related topics

- Produced GIS maps and assisted in the organization of special events- Supported and managed the Save Our Streets Programs

• Produced research and outreach materials focused on food systems planning and active living.• Offered technical & policy assistance to municipalities and local government entities.

- Assisted case managers in providing technology solutions to VIP customers through Oracle CRM- Learned the process of testing feasible internet connections to new customers using ArcGIS tools- Assisted in the process of applying for internet connections for new customers without existing infrastructure