Andrew Wiester Email & Phone Number

Gardner, KS, US

Farmington Hills, Michigan, United States

• Developed and implemented a comprehensive quality assurance strategy, methodology, and best practice framework tailored to multiple business channels.
• Spearheaded hands-on development and organization-wide deployment of the Postman API testing framework.
• Proposed and directed the creation of a suite of mock endpoints that emulated various 3rd party XML responses enabling a dev-integration environment with robust testing capabilities.
• Created a career progression matrix for QAs and SDETs that aligns with the company’s yearly performance review process.
• Created pipelines in Azure DevOps to provide teams flexibility of independent pipeline testing or CI/CD gated testing.
• Partnered with Operations teams to proactively monitor application health and performance throughout all stages of development.

Farmington, Michigan, United States

• Conduct system performance testing to ensure system reliability, capacity, and scalability for multiple lines of business.
• Write, maintain, and execute a variety of performance tests using tools such as k6, Load Runner, Playwright (synthetic monitoring), Splunk, and NewRelic.
• Develop automated test scenarios, manual test scenarios, and associated documentation for reporting test status and results.
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions.
• Provide training and mentorship on performance and load testing to other team members.
• Work with development teams to integrate performance testing earlier in SDLC.

Pontiac, Michigan, United States

• Evaluated sample work outputs to provide feedback loops
• Scheduled and conducted coaching sessions with individuals and software development teams to promote a generative work environment
• Gathered best practice work samples and provided opportunities to help team growth through training and coaching
• Created and communicated action plans for individual and team improvement
• Subject matter expert in testing/problem solving and is available as a resource to assist team members
• Observed development teams and Agile events to provide feedback to ensure enterprise-wide standards and practices are being followed

Pontiac, Michigan, United States

• Lead and mentored cross functional team to achieve delivery of business valued product features, enhancements and technical debt through Agile software and DevOps development practices
• Facilitated communication between team members and other IT cross-functional teams to ensure impacted issues were identified to drive collaborative successes
• Fostered continuous improvement and growth mindset for members within the team
• Ensures positive team health through onsite and offsite activities that promote trust and friendship
• Collaborates with other IT teams, internal business partners, external vendors, and leadership stakeholders on various projects
• Provided monthly one on one sessions to ensure feedback loops between direct reports and myself; visited previous sessions opportunities and goal setting

Pontiac, Michigan, United States

• Manage test and regression planning, defect and risk management, and defect trend analyzation and documentation during sprints.
• API and DB performance testing, bench marking, and reporting with Apache Jmeter and Postman.
• Lead a team of quality analysts in the document management team.
• Developing test strategies for feature development, leveraging quality coverage within the team via unit tests, implementing automation, and collaborating with senior leadership to forecast future business needs.
• Mentor QAs on defect management and regression planning.
• Coordinate and facilitate QA and BA beginning SQL sessions to expand team knowledge, enhance team skill set, and assist with overall career development.

Pontiac, MI

• Collaborated with entire cross-functional web and application development team on testing scenarios, strategies, regression planning, defect and risk management, and defect trend analyzation anddocumentation during.
• Validated changes by using different testing methodologies (smoke, sanity, regression and system/end-to-end) from the development through the production environments REST API and DB performance testing, benchmarking.
• Developing test strategies for feature development, leveraging quality coverage within the team via unit tests, implementing automation, and collaborating with senior leadership to forecast future business needs
• Setup performance testing framework for an internal document management system (DMS) using Jmeter. Performed risk analysis to ensure most critical areas of the application were prioritized. Reported to the development.
• Led and mentored junior QAs on test case and script authorship, defect management, and regression planning. Coordinate and facilitate QA and BA beginning SQL sessions to expand team knowledge, enhance team skill set.
• Conducted bi-weekly cross team collaboration sessions with QAs and BAs to strengthen communication, improve critical thinking, and testing practices

Southfield, MI

• Engaged with key stakeholders, clients, and NetOps team to architect and deploy customer product releases for several internal and external web applications
• Collaborated with internal IT teams and business users to ensure the team was providing the highest business value
• Wrote test automation scripts for internal facing and external facing products
• Developed, maintained, executed, and reported test plans, test scenarios, and testing strategies
• Performed functional and non functional testing methodologies
• Wrote SQL scripts to extract data for testing validation; DB testing for web services

Southfiled, MI

• Gathered business and technical requirements and turning them into features and user stories using behavior based development (BDD)
• Performed backlog grooming and prioritization with business stakeholders
• Promoted, led the adoption/implementation of Agile transformation development practices
• Served as the Scrum Master in product development sprints
• Provided metrics reporting, job-aids, and standard workflow documentation
• Conducted client UAT and training sessions for new system features which impacted business with new process workflows

Southfield, MI

• Subject Matter Expert in change management in customer requirements
• Recognized leader in client benefits and maintenance processing
• Process management focused on workflow improvements, quality management, and efficiencies

Olathe, Kansas

• Received and handled calls from insureds, agents, claimants, carriers, TPAs, and attorneys to take first notice of loss reports, then handled claims to conclusion
• Developed and implemented new process flow for investigating coverage issues, resulting in a reduction in the time needed to process coverage claim issues by 80%
• Mentored new employees to further develop their skills and improve efficiencies