Tivity Health acquired NutriSystem, Inc. in March 2019Tivity Health sold Nutrisystem in October 2020

Tier 2 Application Support Analyst

Senior-level internal support specialist on a team of 7 within the Application Support department of IT. My responsibilities included analyzing, troubleshooting and/or completing escalated trouble tickets from within PMI’s internal departments. Trouble tickets were those issues or requests that involved PMI’s internal applications used for everyday operations such as the Certification System, the PMI.ORG website, financial systems which involved me learning and utilizing technologies such as BizTalk, Commerce Server, and SQL Server as well as interact with people in various departments within PMI. I was also the subject matter expert (SME) for an internal system utilized by members to maintain certification credentials via the web (Continuing Certification Requirements System better known as CCRS). In this role, I attended project meetings as well as performed tasks within the project during its development state. I was the owner of all trouble tickets for CCRS and creating documents within a WIKI so that my colleagues are able to handle trouble tickets as well. In addition to my duties of resolving issues/completing request, I was also been given the opportunity to work on various projects within the company. My role on the project teams was to serve as a voice for Application Support and to ensure a smooth transition from project team to the Application Support team with the creation of documentation. With my dedication to closing escalated tickets, my willingness to learn and take on new tasks and my timeliness in reaching milestones and deliverables, I earned the respect of my colleagues within my department as well as within other departments throughout PMI as a go-to person.

Senior Technical Care Rep whose primary responsibility is to solve application related issues. These fixes come as a result of examining the application code (VB, .NET, SQL). I suggest, create and/or apply fixes after comprehensive assement. Providing SQL maintenance tips in regards to application database server maintenance.

Sr Technical Support Rep who is responsible for the following:- Implementation and deployment of Maestro Projects software to credit unions- Provide technical support to current credit unions on client list- Troubleshoot, debug, issues that may arise after bringing a credit union live with Maestro Projects software- Create documentation for internal and customer user in regards to set up, deployment and implementation - Lead a project team (working with other departments/business units within Users Inc or Fiserv or third party vendors) to bring credit unions live on Maestro Projects software

Responsible for providing phone and on-site customer support for applications developed, sold and supported by Strohl Systems (LDRPS, BIA, Incident Manager, etc). The software is used for Business Continuity Planning and Disaster Recovery Planning.

Responsible for providing students with tools and knowledge to provide computing support to their fellow students within the dorms. I was also responsible for maintaining a SQL Server and Web Server that was developed by colleagues (at the time) to help facilitate the support the students were providing. Provided computing support to the staff members of the department (non-students).

Provided help desk support for all users on campus at the Computer Resource Center. Created documentation on policy and procedures for troubleshooting hardware and software issues. Exercised troubleshooting techniques to resolve hardware and software related issues.