Austin Will Email & Phone Number

Niles, Illinois, United States

Customer Service and result driven leader for the service department. Led and utilized a technician teamof 4-5 to produce increasing profits with minimal downtime or hazards. Maintained communications toall parties regarding repairs, each step in the process. Worked coincide other departments to encourageand support development for staff members and their department successes.• Monitored the completion of over 6,800 repairs to meet set deadlines• Contributed over $4.3mil in sales in a high-paced work environment• Averaged sales over $650 per repair including scheduled maintenance• Streamlined maintenance with in-house developed processes and reports

Fort Campbell, Ky

- Led a 4-person, customer service based team responsible for providing transportation support to all 101st Airborne Division and separate organizations on Fort Campbell- Managed planning, coordinating and directing of ground transportation logistical maneuvers with nine companies consisting of over 1,300 personnel to forecast and support transportation requirements- Planned, coordinated and synchronized over 700 transportation, material handling equipment, and forklift support missions in support of the 101st Airborne Division and Fort Campbell tenant companies- Coordinated and managed 14 regional transportation missions in support of deployment readiness through the DOT and OSHA totaling over 180 vehicles, covering over 10,500 miles and six states from Fort Campbell- Created and placed systems for emergency and secondary response to unforeseen task changes resulting in 26% increased reaction time and completion- Coordinated and monitored the deployment of over 280 pieces of equipment from organization comprised of over 200 personnel.

Fort Campbell, Ky

- Supervised fifteen senior maintenance personnel in all aspects of maintenance including service, auto body, generation equipment, fabrication, recovery, weaponry, and advisor to the Senior Operations Manager- Directly responsible for monitoring and prioritizing all daily maintenance activities and ensuring compliance with Army policies and standard operating procedures- Accountable for the implementation and operational readiness of all assigned essential and additional authorized equipment valued in excess of $30,000,000- Coordinated and managed the maintenance support teams that deployed to Senegal and Liberia in support of Operation United Assistance during the fight of Ebola in West Africa- Increased work production by 20% by training eight employees on commonly used Department of Defense logistics, supply and maintenance management systems; decreased unscheduled maintenance by 25%- Commended for providing unparalleled support to customer organizations completing over 78 technical inspections and over 3,600 work orders, increasing organizational capabilities and readiness- Managed over 750 lines of parts worth over $150,000 with zero deficiencies or loss.

Fort Campbell, Ky

- Led twelve Soldiers directly responsible for providing field level maintenance and diagnostic measurement to companies on Fort Campbell- Managed operations shops under service, auto body, fabrication, and weaponry- Responsible for the operational readiness of all assigned essential and additional authorized equipment valued in excess of $25,000,000- Additional duties include Environmental Quality Officer and Unit Safety Officer- Assisted in completion of over 2,800 work orders during pre-deployment operation tempo- Managed over 150 lines of parts worth over $60,000 with zero deficiencies or loss- Provided unmatched customer service to over 130 different companies on the Fort Campbell installation- Attended 2 weeks of Air Assault School, 3 months of Officer Basic Course, 2 weeks of Standard Army Maintenance Systems course, 1 week of Maintenance Management, and 1 week of Supply Management- Evaluated by company commander as "one of the brightest officers I've worked with throughout my career.''

Bachelor Of Science (B.S.), Criminal Justice/Law Enforcement Administration

Activities and Societies: Army ROTC, Community Service

Ordnance Officer Basic Course

Ordnance Basic Course (OBC) is 16 weeks and 4 days in length. The course focuses on Officer Professional Development, Leadership.

Education record