Andy Logan Email & Phone Number

Portland, Oregon Area

* Product owner for a Drupal CMS used both internally and with our channel partners. This includes customization from design, to operation, to a custom built mobile app with push notification. * Built and managed the Zscaler online community using Discourse. We are using Discourse as a Google group replacement for our field engineers and product managers, and will open to the general public in the near term. * Created and manage an internal podcasting service for our field leveraging Zscaler Private Access to secure connections from desktops and mobile phones for distribution. * Writing marketing collateral and design guides for multiple products across the Zscaler product family.

Portland, Oregon Area

* Solution and project management for technical solution responses and proof-of-concept tests for Aruba's top "must win" accounts. * Consulted on and created network solution documents for major account teams, resulting in wins for multi-million dollar accounts.* As temporary product manager for education I consolidated customer requirements and worked with the broader product management team on feature and hardware requests, as well as schedules for implementation. Developed marketing plans, presentations, solution briefs, customer advisory boards, and new hire training for K-12 and higher education.

Sunnyvale, Ca

* Designed, developed, and wrote a large portion of Aruba's validated reference design (VRD) library* Averaged 55k external PDF downloads per year* 33k page views of HTML docs in the first three months* Work with product management on new features to improve the customer experience * Work with engineering and product management to redesign the graphical user interface for our products and streamline the configuration through the use of wizards* Consulting with large customers and field engineers on complex network designs* Present regularly at Aruba's Airheads user conference and Partner Summit events where I am one of the top rated speakers* Hold the Aruba Certified Design Expert (ACDX) certification, which I wrote * Hold 'Guru' status on Aruba's social networking site, Airheads Social, based on interaction with the community and certification levels

Responsible for product marketing for outdoor wireless, wireless security, and remote solutions. Activities include:* Product collateral* Product guides* Application & solution guides* Channel sales collateral * Sales training* Seminars/webinars* Product and solution evangelism* Website content* Competitive analysis* Product launches

* Product Management - Aruba Demo Kit (ADK) sales tool* Primary technical contact for field SEs for both the ArubaOS and MMS platforms.* Responsible for creation and implementation of beta programs for both platforms.* Designed and implemented Aruba's Executive Briefing Center demo network.* Creation of application notes, white papers, and solution guides.* Managing partner integration and documentation of the resulting solution.

* Root cause analysis of failed print device firmware using GDB/DDD on a multi-threaded C++ system.* Developed an information management site in PHP / MySQL to organize crash data, metrics, defects, and test lab knowledge.* Implemented a wireless test network using Cisco equipment, and oversaw testing resulting in a performance report to HP technical marketing and development teams.* Review of testing results, and test case / suite creation.* Provide technical guidance and assessment of individuals to management and IT staff.* Configured servers and workstations to use Ghost, allowing on the fly changes to the network infrastructure to meet testing demands.* Created a fully integrated network of mail servers including Exchange 5.5 and 2000, Qmail, Sendmail, and Netware servers.* Implemented multiple LANFax servers in the lab function through a telco simulator providing analog fax testing capabilities.

Shasta 5000 BSN (Service Edge Router 5500) Field Trials Team* Developed product solution demonstrations for major carrier customers from around the world.* Shortened test cycles 50% by creating tools to automate test equipment, statistics gathering, and data parsing and reporting using TCL / Expect and Perl.* Developed and implemented characterization testing program, resulting in customer and engineering documentation on performance of the product.* Enabled sales and marketing teams to effectively counter published competitor claims through competitive product testing.* Developed the Shasta Beta Trial test plan, which is used at major carrier sites to speed acceptance of new releases of software and features.* Performed product interoperability leading to increased sales with major carriers.

* Managed team of 10 technical professionals, providing pre-sales support for System Engineers.* Implemented a newsgroup replacement for email discussion lists.* Designed an information alert system, allowing sales teams to be kept up to date on critical issues that could impact customer accounts. * Developed a Bids and Proposals team to manage customer information requests.* Reviewed the performance of team members, planned training schedules, developed career plans, and individual and team goals.* Created budgets for the team and the system engineer test lab in excess of $10 million dollars.

* Provided pre-sales technical support for Shasta 5000 Broadband Service Node to worldwide field System Engineers.* Provided network design and test plan evaluation for field engineers.* Completed technical questions in RFIs, RFPs, and RFQs submitted from customers.* Qualification testing of software and product features in customer replicated networks.* Presented demonstrations of the Shasta product to internal and external customers.* Developed and maintained internal SE Tools web page, resulting in the production of a Tools CD for distribution to field SEs.* Wrote and reviewed white papers, how-to documents, and release notes for customer use.* Developed and administered a Knowledge Base for field engineers, including coordinating knowledge capture from email distribution lists.

* Performed installation and post-sales support of enterprise level Routers, Total Control Modem Banks, ATM and Packet Switches on customer sites.* Development of internal Systems Engineer information web site.

* Troubleshooting of both network and PC issues, DSL connections, and VPNs for employee telecommuting.* Created how-to documents, self-help web site, and process documentation for new and existing employees.* Document the internal network infrastructure during build out of new facilities.

Support of consumer and professional grade scanners and scanner software on Windows and Mac.

Mba, Business

Activities and Societies: Delta Mu Delta Honor Society

Bsit, Information Technology