Andy Logan Email & Phone Number

Portland, Oregon Area

* Product owner for a Drupal CMS used both internally and with our channel partners. This includes customization from design, to operation, to a custom built mobile app with push notification. * Built and managed the Zscaler online community using Discourse. We are using Discourse as a Google group replacement for our field engineers and product managers.

Portland, Oregon Area

* Solution and project management for technical solution responses and proof-of-concept tests for Aruba's top "must win" accounts. * Consulted on and created network solution documents for major account teams, resulting in wins for multi-million dollar accounts.* As temporary product manager for education I consolidated customer requirements and worked.

Sunnyvale, CA

* Designed, developed, and wrote a large portion of Aruba's validated reference design (VRD) library* Averaged 55k external PDF downloads per year* 33k page views of HTML docs in the first three months* Work with product management on new features to improve the customer experience * Work with engineering and product management to redesign the graphical.

Responsible for product marketing for outdoor wireless, wireless security, and remote solutions. Activities include:* Product collateral* Product guides* Application & solution guides* Channel sales collateral * Sales training* Seminars/webinars* Product and solution evangelism* Website content* Competitive analysis* Product launches

* Product Management - Aruba Demo Kit (ADK) sales tool* Primary technical contact for field SEs for both the ArubaOS and MMS platforms.* Responsible for creation and implementation of beta programs for both platforms.* Designed and implemented Aruba's Executive Briefing Center demo network.* Creation of application notes, white papers, and solution.

* Root cause analysis of failed print device firmware using GDB/DDD on a multi-threaded C++ system.* Developed an information management site in PHP / MySQL to organize crash data, metrics, defects, and test lab knowledge.* Implemented a wireless test network using Cisco equipment, and oversaw testing resulting in a performance report to HP technical.

Shasta 5000 BSN (Service Edge Router 5500) Field Trials Team* Developed product solution demonstrations for major carrier customers from around the world.* Shortened test cycles 50% by creating tools to automate test equipment, statistics gathering, and data parsing and reporting using TCL / Expect and Perl.* Developed and implemented characterization.

* Managed team of 10 technical professionals, providing pre-sales support for System Engineers.* Implemented a newsgroup replacement for email discussion lists.* Designed an information alert system, allowing sales teams to be kept up to date on critical issues that could impact customer accounts. * Developed a Bids and Proposals team to manage customer.

* Provided pre-sales technical support for Shasta 5000 Broadband Service Node to worldwide field System Engineers.* Provided network design and test plan evaluation for field engineers.* Completed technical questions in RFIs, RFPs, and RFQs submitted from customers.* Qualification testing of software and product features in customer replicated networks.*.

* Performed installation and post-sales support of enterprise level Routers, Total Control Modem Banks, ATM and Packet Switches on customer sites.* Development of internal Systems Engineer information web site.

* Troubleshooting of both network and PC issues, DSL connections, and VPNs for employee telecommuting.* Created how-to documents, self-help web site, and process documentation for new and existing employees.* Document the internal network infrastructure during build out of new facilities.

Support of consumer and professional grade scanners and scanner software on Windows and Mac.

Mba, Business

Activities and Societies: Delta Mu Delta Honor Society

Bsit, Information Technology