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Ngozi Awoke is listed as Microbiologist, Customer Experience Analyst at Flutterwave, a company with 222 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Ngozi Awoke.
Ngozi Awoke previously worked as Customer Experience Analyst at Flutterwave and Customer Experience Executive at Uba Group. Ngozi Awoke holds Bachelor'S Degree, Microbiology, General from Ebonyi State University, Abakalliki. Nigeria.
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I am Ngozi, a super-skilled Customer Experience Expert, Analyst, and Customer Service team lead with a superb record of excellence in customer service. In 2020, I stumbled into the role where I was employed as an administrative assistant and customer-facing happened to be part of the package, ever since, I have continuously worked on my customer service skills to hone my ability to elevate customer satisfaction mostly on first contact bases, operational efficiency, and impact the success of the organizations.Using data insights, I have been able to enact processes that have led to higher customer satisfaction ratings, customer retention, dropped operational costs, and above all, brand loyalty. As a Customer Experience Analyst, I shine at optimizing customer service operations and quality in contact center operations. I have been able to interact with customers, analyze the ups and downs of the service operations, provide feedback data for service improvement, and identify industry trends to drive key business decision-making.I have mastered the use of different Customer Relationship Management (telephone inclusive) tools such as Intercom, Salesforce, Freshchat, Freshdesk, Avaya, and Avoxi. These tools have made it possible to be able to connect with my customers humanely and enhanced my proficiency leading to an overall seamless customer experience, especially on the side of my customers.I have been able to make remarkable achievements in this course of my ongoing customer service journey- I met and surpassed personal and team targets and other key performance indices monthly.- Obtained a customer satisfaction rating of 90% by delivering premium customer service, and efficiently handling an average of 50 chats and emails daily.- During my time as a team lead, I used data analytics tools and techniques to identify ways we improved the lapses between product experience and customer experience, leading to a 20% reduction in customer complaints I am passionate about customer service, I get to daily interact with a major part of the stakeholders of the business, understand their pain points, resolve their issues, and ensure they receive the best experience.
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Lagos, Lagos State, Nigeria
Lagos, Nigeria
Team Lead- social Media unit Ensured the SLA was always achieved.Weekly briefings on daily customer Experience interaction and handling of irate customers.Product knowledge and workflow on how to resolve issues.
Lagos, Nigeria
Handles all administrative duties and first point of contact with customers at our Lagos branch. Ensure customers satisfaction.
Lagos, Nigeria
Managed the store's website and online sales. Market goods to customers with the sole aim of achieving sales. More than 90% sales of goods.
Lagos, Nigeria
Managed the website by creating contents and proof reading the works of others and editing daily for users. Contents ranged from family life, Health, Lifestyle, Movie and books review, Fashion and it cut around all ages.
Other employees you can reach at flutterwave.com. View company contacts for 222 employees →
Joseph Enejo. Mba, Mnim
Colleague at Flutterwave
Lagos State, Nigeria, Nigeria
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AS
Almond Seiler
Colleague at Flutterwave
Lagos, Lagos State, Nigeria, Nigeria
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ES
Eguono Sowho
Colleague at Flutterwave
Nigeria, Nigeria
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EJ
Ezinne Joy Chukwu
Colleague at Flutterwave
Lagos, Lagos State, Nigeria, Nigeria
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OA
Othniel Agera
Colleague at Flutterwave
Lagos, Lagos State, Nigeria, Nigeria
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FO
Fashina Oluwaseun
Colleague at Flutterwave
Ipokia, Ogun State, Nigeria, Nigeria
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NG
Nlessy Gh
Colleague at Flutterwave
Kumasi, Ashanti Region, Ghana, Ghana
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SC
Somachi Chukwuma
Colleague at Flutterwave
London, England, United Kingdom, United Kingdom
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SS
Sofiat Saliu
Colleague at Flutterwave
Nigeria, Nigeria
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IK
Idris Kelani
Colleague at Flutterwave
Nigeria, Nigeria
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Quick answers generated from the profile data available on this page.
Ngozi Awoke works for Flutterwave.
Ngozi Awoke is listed as Microbiologist, Customer Experience Analyst at Flutterwave.
Ngozi Awoke is based in Lagos State, Nigeria, Nigeria while working with Flutterwave.
Ngozi Awoke has worked for Flutterwave, Uba Group, Beyond Clothing, Scuppng, and Cubesoft Limited.
Ngozi Awoke's colleagues at Flutterwave include Joseph Enejo. Mba, Mnim, Almond Seiler, Eguono Sowho, Ezinne Joy Chukwu, and Othniel Agera.
You can use AeroLeads to view verified contact signals for Ngozi Awoke at Flutterwave, including work email, phone, and LinkedIn data when available.
Ngozi Awoke holds Bachelor'S Degree, Microbiology, General from Ebonyi State University, Abakalliki. Nigeria.
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