+ Assisted in Lightning migration planning, documentation, and execution.+ Streamlined migration documents with clear instructions, screenshots, and data sheets.+ Designed company-branded email templates to enhance scheduler workflows.+ Automated Salesforce staff records with key date reminders, aiding HR management.+ Transitioned device/vehicle data to Salesforce, optimizing maintenance and cost.+ Consolidated 36 KPI reports into 10 on a unified dashboard.+ Utilized JIRA for sprint planning, ticket management, and communication.+ Learned Git and VSCode to maintain code repository.+ Managed vehicle maintenance and GPS tracking for fleet quality and cost efficiency.+ Oversaw device inventory, purchasing, and software licensing.+ Developed finance team reports and listviews, improving tracking and auditing.+ Managed 100 users, focusing on role optimization and 2026 permission changes.+ Automated and streamlined the onboarding process as sole IT support.+ Created manuals and tutorials, reducing support tickets by 50%.+ Improved ticket resolution times, typically by 30 minutes, by resolving systemic issues.+ Upgraded Process Builder and Workflows to Flows, improving user efficiency.+ Replaced hard-coded items in Flows with variables for easier maintenance.+ Repaired HTML and APEX code bugs and fixed legacy code calendar disruptions.+ Enhanced APEX-generated PDF invoices for client usability.+ Cleaned up outdated Salesforce processes and objects for backend clarity.+ Integrated Salesforce with Slack and Gmail to boost communication.+ Ensured data integrity using Dataloader for thousands of records, objects, and user licenses.+ Saved approximately 240 hours annually with advanced spreadsheet development.+ Managed legal compliance with user agreements and client contracts using CongaSign.+ Monitored and secured data access in Salesforce and external applications.

I've enjoyed a balanced role, offering insights as needed while self-educating during a well-paying, enjoyable job. This experience has allowed me to practice servant leadership and provide top-notch service. Unknown Caller has reinforced the importance of having fun at work.+ Promoted from server to Manager within the first month.+ Introduced a third-party application to streamline employee knowledge.+ Helped in staff training sessions to guarantee guests received top-quality experiences.+ Implemented a Point of Sale system integrated with our website, enabling at-table ordering, payments, QR code scanning for menus, & increased tipping through ease-of-use selections.+ Innovated ideas to attract clients & drive business with event promotions during COVID.

+ Rapidly promoted from server to Manager in the first month.+ Played a key role in planning and executing food and beverage events.+ Contributed significantly to cost reduction and operational decision-making.+ Developed spreadsheets for various operational aspects, reducing weekly work significantly.+ Managed bar staff training, coaching, scheduling, and creating educational materials.+ Trained hotel staff in Micros, creating comprehensive how-to guides.+ Empowered staff towards peak performance with educational and practical leadership.+ Handled diverse customer interactions with a focus on effective communication.+ Efficiently managed beverage inventory, achieving better-than-expected cost outcomes.+ Fostered a high-morale team environment, enhancing hospitality and collaboration.+ Maintained Micros Point of Sale systems for efficient and effortless service.+ Successfully organized and executed various events, banquets, and private parties.

I trained in the art of serving through hospitality and servant leadership, and I worked in nearly every position from door person to low-level management and floor supervisor. Here, I learned the ins and outs of hospitality through very knowledgeable and supportive staff, both low and high level, which continues to shed light on how to communicate and treat those around me to this day.I created multiple spreadsheets for inventory and costs, among many others, to help make educated business decisions for the health of the company's budget and overall bottom-line.I thoroughly maintained and educated staff members on our Aloha Point-of-Sale system and maintained inventory and cost analysis weekly through self-education.I curated the beer program for four years and aided other industry leaders with bringing in new brands, changing two state laws regarding beer purchasing and handling. This portion of my career included creating and executing events and dinner pairings.I acted as a low-Level handyman through my previous carpentry and general construction years.

I was able to showcase my general construction knowledge and aid in problem-solving with local customers in various home repair categories. I further showcased my expertise in helping maintain and repair rental and purchased Sthil equipment. I learned how to operate forklifts and other heavy machinery and was certified to refill propane. I even started to get pretty good at gift wrapping.

I was hired as a temporary hire to dig five foot by five foot by five-foot holes to install one hundred and fifty new light poles. I had varying tasks once I displayed being a quick study able to work with my hands, and the scope of my time there included metalwork, HVAC, electrical, plumbing, and everything in between.The zoologists would allow me fun exercises with the animals; I could feed tigers, pet giraffes, and elephants, among other exciting experiences.

I worked low level into supervision. Helping frame houses from low-income residential to million-dollar homes and eventually built a veterinary clinic for pets with cancer.Here I was taught the value of hard work and excellence—the rule to measure twice and cut once. My father molded me into a machine of precision with customer service at the epicenter of the experience. Ensuring the homeowner was always satisfied with the services provided.I learned the ins and outs of all aspects of construction, from breaking ground and pouring the foundation, building frames, roofs, following blueprints to install electrical, plumbing, and everything in between, to the finishing touches of cabinetry.