Axelle Eichelberger Email & Phone Number

As a Customer Success Manager at Livestorm, I support our corporate customers in France and abroad, acting as a central point of contact throughout the relationship lifecycle.My role combines strategic expertise and personalized support to ensure the success of their virtual events by making sure they get the most out of our platform.● Share best practices and tailor-made recommendations to make each event successful and optimize event success (from increasing participation rates to improving visibility).● Offer training and integration sessions to introduce the latest Livestorm features, reinforce their expertise, and broaden their use cases.● Relay customer feedback to our product teams to ensure that their expectations are taken into account, thus contributing to the ongoing evolution of our platform.● Create high-quality content for customers and the Customer Success team, such as customer guides and internal presentations.● Work on various internal projects, such as organizing customer Masterclasses.

Seoul, South Korea

Support to the marketing team in charge of foreign companies in tasks such as:- the creation of marketing proposals- canvassing of companies and negotiation for the subcontracting of various services- management of influence marketing (research, qualification, contact, negotiation, signature of the contract) in different countries in the Asia/Oceania zone- launch of campaigns on Facebook and Instagram via Facebook Ads- creation and analysis of performance data reports for brand- community management for different brands in different languages

Amsterdam, Netherlands

During my internship at Virtuagym, I carried out tasks such as- Increasing revenue through outbound strategies using cold calling and cold emailing- Qualifying new prospects, scheduling demonstrations and following up prospects using SalesForce- Run competitive analysis- Write weekly and monthly web content (blog posts, success stories and newsletter)- Provide SEO for new blog posts as well as optimize SEO for old blog posts using WordPress- Conduct weekly media monitoring of news related to the sports industry- Analyze and report the results obtained (quality of leads, performance of website pages) for the French market to the marketing directors- Take part in other projects to increase brand awarenessAs a Business Development Intern for the French Market, I also got to demonstrate excellent communication skills in both French and English, as well as proactivity on a daily basis.

Master'S Degree, Management And International Trade, Exchanges With Asia

Activities and Societies: Management of the Alumni Network

Bachelor'S Degree, English Language, Literature And Civilisations