Alex Louzada Email & Phone Number

Sydney, Australia

Reporting to the Service Director, I was responsible for the overall operations and development activities in the ServiceNow platform at Qantas, that included managing and providing leadership to a team of developers, BA’s and testers in the delivery of development and support services.

Responsible for the implementation of a new Identity and Paywall platform. As the platform owner I oversee every facet of Identity and Paywall to ensure a consistent groundbreaking & best-in-class experience for users across both desktop and mobile platforms.

Macquarie Park, New South Wales, Australia

Reporting to the Head of Technology, my role involved devising and implementing new processes as well as managing and influencing a team of technical specialists to establish a better technology division and improve quality across a cloud-based multi-tenant SaaS application in the APAC Tax Accounting industry.

Managed a large team of Developers and Technical Leads in the delivery of business solutions in both application service delivery and application development competencies. - Leadership and strategic direction for the IT team- Oversee a large portfolio of projects and BAU activities - Devised and implemented processes, procedures and internal controls to strengthen operations, increase quality, productivity and enhance customer satisfaction- Project Management including… Show more Managed a large team of Developers and Technical Leads in the delivery of business solutions in both application service delivery and application development competencies. - Leadership and strategic direction for the IT team- Oversee a large portfolio of projects and BAU activities - Devised and implemented processes, procedures and internal controls to strengthen operations, increase quality, productivity and enhance customer satisfaction- Project Management including project strategy and planning- Manage deliverables against cost, quality and time criteria- Estimates and Development plans- Resource management- Ensure that Development and ITIL processes are followed by the team- End-to-end delivery of Development projects- Ensure that issues escalated to Development are identified and resolved in a timely manner- People management Show less

Managed a team of developers in providing custom solutions and support for existing and new implementations of PRONTO XI.