Aya Abdullah Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

◦ Increase website traffic by implementing search engine optimization strategies and keyword research◦ Enhance brand awareness through the creation of compelling social media content and daily management of company profiles◦ Plan and execute web, SEO, database marketing and social media advertising campaigns◦ Scale digital marketing operations by creating and maintaining comprehensive documentation, process maps, and standardized procedures◦ Collaborate with cross-functional teams to develop integrated marketing campaigns that aligned with overall business objectives◦ Gather campaign results and develop reporting dashboard to illustrate campaign effectiveness◦ Evaluate competitor strategies to identify gaps in the market and capitalize on untapped opportunities◦ Manage budget allocation and resource utilization to maximize marketing ROI◦ Optimize email campaigns to increase open and click-through rates◦ Launch successful digital marketing campaigns that achieved goals for increased website traffic◦ Create and managed social media campaigns to increase brand engagement◦ Implement data-driven marketing strategies, leading to more effective targeting and improved ROI on advertising spend◦ Leverage MailChimp to implement email campaigns and monitor performance

◦ Brainstorm content marketing strategies based on business goals, existing content, and chosen key performance indicators.◦ Create email blast campaigns to target key customers.◦ Monitor and analyze market and competitor metrics to inform digital marketing strategies.◦ Implement data-driven marketing strategies, leading to more effective targeting and improved ROI on advertising spend◦ Create and managed social media campaigns to increase brand engagement.◦ Analyze and report on KPIs to validate and demonstrate success of marketing campaigns.◦ Manage budget allocation and resource utilization to maximize marketing ROI.

Cairo, Egypt

• Manage the following pages: Abou Ghaly Motors, Subaru Egypt, Jeep Abou Ghaly Motors, AGM Certified Pre - Owned Cars, Sixt, London Cab Egypt, KTM, ALFA ROMEO - Abou Ghaly Motors, LEVC Egypt, Abou Ghaly Motors Mercedes-Benz• Respond to questions and comments on our social media pages in a timely and accurate manner• Track and report on social media insights (traffic, engagement, shares, conversion rates)• Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions• Set up and optimize company pages within each platform to increase the visibility of company’s social content.• Maintain the Moderation Guidelines and ensure they are up to date• Service Community Admin accounts, processing emails and complaints, escalating when necessary

Obour City

• Manage the following pages ( Abou Ghaly Motors, Subaru Egypt, Jeep-Abou Ghaly Motors , Sixt, London Cab Egypt, ALFA ROMEO - Abou Ghaly Motors)• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.• Manage the banned user process, and track and remove previously banned users• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate• Produce reports on relevant moderation statistics, issues and outcomes• Regularly feedback insights gained from community moderation into the Social Media team• Monitor all industry and company information and news to anticipate potential issues

● Handle customer questions, complaints, and billing inquiries with the highest degree of professionalism.● Resolve customer issues with one call resolution.● Upselling/Cross-selling products according to customers’ needs. ● Continually maintain working knowledge of all company products, services and promotions.● Make recommendations according to customer’s needs on trips, features, accessories, upgrades.