As a seasoned product manager with 8 years of experience, I have a proven track record of successfully launching and managing products in a variety of industries. With a focus on customer needs and market trends, I excel at developing product strategies, defining product roadmaps, and leading cross-functional teams to deliver innovative products that meet and exceed customer expectations. I am skilled in conducting market research, analyzing data, and identifying areas for growth and improvement. With exceptional communication and leadership skills, I have the ability to collaborate effectively with stakeholders at all levels, from engineers to executives. Driven by a passion for delivering high-quality products that solve real-world problems, I strive to become an asset to any product team that I work with.
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Customer Success ManagerWizzyo Live Chat Jan 2023 - PresentDubai, United Arab EmiratesBuild strong relationships with customers, acting as the main point of contact for their needs.Ensure customer satisfaction and retention by providing exceptional service and support.Understand customer goals and objectives to help them achieve success with the product/service.Develop and execute strategic account plans to maximize customer value and drive growth.Identify and anticipate customer needs and provide proactive solutions to prevent issues.Collaborate with cross-functional teams to resolve customer issues and deliver a seamless customer experience.Conduct regular check-ins with customers to gather feedback and assess satisfaction.Provide product/service training and onboarding to ensure customers are set up for success.Monitor customer usage and adoption, and provide recommendations for improvements.Analyze customer data and metrics to identify trends and opportunities for growth. -
Product ManagerLucreative Apr 2017 - Jan 2023Dubai, Dubai, United Arab EmiratesDevelop and execute product strategies that align with company goals and customer needs.Lead cross-functional teams throughout the product development lifecycle, from ideation to launch.Conduct market research and gather customer feedback to inform product decisions and identify new opportunities.Define and prioritize product features and requirements, ensuring they align with product vision and roadmap.Work closely with engineering, design, and other teams to deliver high-quality products on time and within budget.Establish and monitor key performance indicators (KPIs) to track product performance and inform future enhancements.Collaborate with sales, marketing, and customer success teams to develop go-to-market strategies and drive product adoption.Stay up-to-date on industry trends, competitive landscape, and emerging technologies to inform product direction.Communicate product vision, strategy, and updates to stakeholders at all levels of the organization.Mentor and coach junior product managers, helping them develop their skills and advance their careers. -
Senior Software EngineerCrossover Jul 2016 - Mar 2017Karāchi, Sindh, Pakistan -
Software EngineerCrossover Dec 2014 - Jun 2016Karāchi, Sindh, Pakistan -
User Experience DesignerDesignit Feb 2008 - Nov 2014Karāchi, Sindh, Pakistan
Ayaaz Lakhani Education Details
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Entrepreneurship/Entrepreneurial Studies -
Computer Science
Frequently Asked Questions about Ayaaz Lakhani
What company does Ayaaz Lakhani work for?
Ayaaz Lakhani works for Wizzyo Live Chat
What is Ayaaz Lakhani's role at the current company?
Ayaaz Lakhani's current role is Making products efficient and lucrative..
What schools did Ayaaz Lakhani attend?
Ayaaz Lakhani attended Shaheed Zulfikar Ali Bhutto Institute Of Science And Technology, Virtual University Of Pakistan, Karachi University.
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Dr Ayaaz Lakhani
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