Build strong relationships with customers, acting as the main point of contact for their needs.Ensure customer satisfaction and retention by providing exceptional service and support.Understand customer goals and objectives to help them achieve success with the product/service.Develop and execute strategic account plans to maximize customer value and drive growth.Identify and anticipate customer needs and provide proactive solutions to prevent issues.Collaborate with cross-functional teams to resolve customer issues and deliver a seamless customer experience.Conduct regular check-ins with customers to gather feedback and assess satisfaction.Provide product/service training and onboarding to ensure customers are set up for success.Monitor customer usage and adoption, and provide recommendations for improvements.Analyze customer data and metrics to identify trends and opportunities for growth.

Develop and execute product strategies that align with company goals and customer needs.Lead cross-functional teams throughout the product development lifecycle, from ideation to launch.Conduct market research and gather customer feedback to inform product decisions and identify new opportunities.Define and prioritize product features and requirements, ensuring they align with product vision and roadmap.Work closely with engineering, design, and other teams to deliver high-quality products on time and within budget.Establish and monitor key performance indicators (KPIs) to track product performance and inform future enhancements.Collaborate with sales, marketing, and customer success teams to develop go-to-market strategies and drive product adoption.Stay up-to-date on industry trends, competitive landscape, and emerging technologies to inform product direction.Communicate product vision, strategy, and updates to stakeholders at all levels of the organization.Mentor and coach junior product managers, helping them develop their skills and advance their careers.