Leo Ayala Email & Phone Number

Westmont, Illinois, United States

Administered Bullhorn CRM to enhance operational efficiency and optimize workflows.Hardened security by reviewing the O365 and SharePoint environments, ensuring compliance.Collaborated with Network Administrator to implement VLANs for office separation (back office and front office).Upgraded VMware hardware with a VxRail 3-node system, reducing physical footprint and power consumption.Monitored and audited core systems, backups, and assets for compliance with the latest security patches.Managed Active Directory and Exchange Online to secure user access and permissions.Developed and maintained IT documentation for streamlined troubleshooting and onboarding processes.Provided remote and onsite support, ensuring high availability of network services.

Aurora, Illinois, United States

Delivered network and security support to onsite and remote teams, ensuring compliance with security protocols.Managed security settings in AD and Exchange Online to safeguard user access.Led administration of SCCM including patching, upgrades, and OS deployments.Configured and maintained network devices (firewalls, switches, routers, APs) and Azure Site-to-Site VPNs.Collaborated with cross-functional teams to align network infrastructure with business needs.

Provided comprehensive network support and troubleshooting for hardware and software, including Cisco Meraki switches, ASA Firewalls, VMware, and Windows Servers.Managed company-wide backups using Backup Exec, ensuring data security and disaster recovery.Configured new hire setups using Active Directory, Exchange, and Cisco VOIP.Supported software deployments, maintaining accurate IT documentation for efficient rollouts.

Aurora, Il

Diagnosed and resolved hardware/software issues for end-users.Managed backups and disaster recovery using Backup Exec.Assisted with project implementations to ensure successful technology rollouts.

Bachelors, Network Communications Management

Education record