Customer Service Specialist (Student Employee)
• Check-in students for their appointments and make sure they have proper documents and IDs. • Connect students to the appropriate staffs for their specific needs • Answer incoming calls, voicemails, and daily department emails • Complete general office-duties (data entry, documenting, and help students submit official forms)• Follow FERPA privacy practices and data safety-protocols• Help students navigate company websites: DARS, D2L-Brightspace, E-Services • Ensure student's data is accurate on ISRS (Student record system) and make appropriate changes• Give fiscal Support to vocational counselors • Help with new-student program Events and Tours