Ayanda Msimango

Ayanda Msimango Email and Phone Number

Senior IT Analyst at Eaton EMEA.MAP | ITIL | PM @ Eaton
mountain home, arkansas, united states
Ayanda Msimango's Location
City of Johannesburg, Gauteng, South Africa, South Africa
About Ayanda Msimango

supporting the entire EMEA (Europe Middle East Africa)

Ayanda Msimango's Current Company Details
Eaton

Eaton

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Senior IT Analyst at Eaton EMEA.MAP | ITIL | PM
mountain home, arkansas, united states
Website:
eaton.com
Employees:
48100
Ayanda Msimango Work Experience Details
  • Eaton
    Senior It Analyst (Sis)
    Eaton Mar 2016 - Present
    Wadeville
    OVERSEE/MANAGE IT INFRASTRUCTURE.Participating in projects like: .Server replacement .WAN upgrade .LAN & WIFI SOFTWARE SUPPORT.Microsoft Operating Systems.Office Suite | Office 2003 – 360.Microsoft Project .Web Conference Teams.File and Print Services.Backup & restore (Symantec).Troubleshooting.Remedy (call/ticket logging).Software Installation.Email sync on mobile devices: HARWARE SUPPORT.Fault finding & analysis.Desktop and laptop Support.Printer, Scanner, Projector Support.Mobile Devices, I pads & Tablet PCs.Network Hardware Troubleshooting.Network Cable Patching.Replacing & maintaining Hardware.Liaising with Vendors for Hardware.Hardware Assembling & Miscellaneous.Switches, Routers Access points.Hardware Disposal: NETWORK SUPPORT.Active Directory (ARS).User Account & Computers Management.Password Setup & Reset.Remotely assisting external users.Managing user access.Managing Resources (Scan 2 Email).RAS (Remote Access Services) Zscaler.Configuration of Wireless Connection.Installation of 3G cards.Liaising with network team (GAN).Integration of Mobile Devices on WIFI: HELPDESK SUPPORT.First Line Support Assistance.Call/ticket Management.Ticket Prioritization.Call Analysis & Escalation.Adherence to SLA.Remote Assistance: ADMINISTRATION.Asset Control & Verification.Daily SLA meetings.Incident Reports.Fault Update & Feedback.Feedback on Support Issues & Requests.Record keeping.SLA Knowledge & Compliance.Control of Spares.Ensure Security is Maintained: CUTOMER SATISFACTION.Responding To Queries from Customers.Ensuring Timeous Response.Customer Follow-up.Awareness of Customer Requirements.Providing Training Where Necessary.Disaster recovery plans and testingProfit planning and risk assessments CI and OPEX meetingsProject managementStarting and successfully completing project like:Network upgradeprinter upgrade and deploymentinfrastructure upgrade
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  • Spar
    System And Network Administrator
    Spar Jan 2011 - May 2014
    manage active directory, server, backup utility,software / hardware systems,windows exchange server, firewall, file and print server, security, desktop support, help desk, administration, customer service, remote access
  • Nedbank
    System Support Administrator
    Nedbank Dec 2009 - Dec 2010
    software and hardware maintenance, microsoft office and windows installations and management
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Ayanda Msimango Skills

Team Leadership Customer Service Active Directory Microsoft Office Windows Teamwork Technical Support Microsoft Exchange Hardware Management Retail Software Installation System Administration Microsoft Excel Powerpoint Microsoft Word Troubleshooting Negotiation Analysis Time Management

Ayanda Msimango Education Details

Frequently Asked Questions about Ayanda Msimango

What company does Ayanda Msimango work for?

Ayanda Msimango works for Eaton

What is Ayanda Msimango's role at the current company?

Ayanda Msimango's current role is Senior IT Analyst at Eaton EMEA.MAP | ITIL | PM.

What schools did Ayanda Msimango attend?

Ayanda Msimango attended Wits Business School, It Academy, University Of The Witwatersrand, Bytes Technology, College Campus, Ponego Secondary School.

What skills is Ayanda Msimango known for?

Ayanda Msimango has skills like Team Leadership, Customer Service, Active Directory, Microsoft Office, Windows, Teamwork, Technical Support, Microsoft Exchange, Hardware, Management, Retail, Software Installation.

Who are Ayanda Msimango's colleagues?

Ayanda Msimango's colleagues are Haidu Razvan, Marek Tabaka, Regina Cadena, Chuck Barsh, Carlos Alejandro Ramirez, Michael Wagner, Petar Petrovic.

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