Ayan Patel Email & Phone Number

Greater Chicago Area

Phoenix, Arizona

As a Manager in the Global Service Engineering and Transformation team, I lead a team of Industrial Engineers and a portfolio of key Lean Six Sigma, Capabilities and Network Configuration projects that will help reduce expenses in a global financial services operations group, while help improving the key performance metrics.

Phoenix, Arizona

Responsible for leading cross-functional projects, identifying process improvement opportunities, developing strategies and implementing solutions to improve KPIs in the Call Center Phone and Back office team within Global Merchant Services organization while reducing the operating expenses. I was also responsible for mentoring other Industrial Engineers and Engineering Interns in aspects of data mining and analysis, workflow, value stream mapping, time studies, simulation modeling and other engineering methodologies.

Phoenix, Arizona

Responsible for leading Six Sigma, Capabilities and Configuration projects for the Fraud and Credit Risk Servicing business units to help improve key operational metrics. I was also responsible for performing complex analysis to identify improvement opportunities and to implement solutions in partnership with Risk Management to reduce overall fraud losses and risk to Consumer and Corporate Card portfolio.

Phoenix, Arizona

As an Industrial Engineer, I provided analytical support to Fraud and Credit Risk Servicing business unit on various cross-functional and network configuration projects. I also led process improvement and capabilities projects that were focused on enhancing the user-interface and MIS reporting for Fraud Operations teams.