Mark Bender Email & Phone Number

Itasca, Il, Us

* Monitor and provide technical support for the application.* Subject Matter Expert regarding all issues around the reporting platforms* Develop and deploy fraud transaction screening rules and methodologies* Provide technical direction & training to Client Support Specialists and Clients* Work closely with customers to identify new features and functionality for Interceptas* Act as a liaison between new and existing Customers and internal departments including technical development* Experienced technical skills around data manipulation.* Created, developed, deployed, and maintain the Consolidated Document Center (CDC) resource tool for the support team in MS Access. Also currently maintain the web version in Java script.

Itasca, Il, Us

* Monitor and provide technical support for the application.* Subject Matter Expert regarding all issues around the reporting platforms* Develop and deploy fraud transaction screening rules and methodologies* Provide technical direction & training to Client Support Specialists and Clients* Work closely with customers to identify new features and functionality for Interceptas* Act as a liaison between new and existing Customers and internal departments including technical development* Experienced technical skills around data manipulation.* Created, developed, deployed, and maintain the Consolidated Document Center (CDC) resource tool for the support team in MS Access. Also currently maintain the web version in Java script.

Port Washington, Ny, Us

• Used PinPoint, Alteryx (SQL visualization software), and Propriety Software PowerView (reporting and data manipulation) for quarterly processing of SnackTrack Data. • Processed, maintained and updated the Diet & Food Safety Monitor Deliverables with background Visual Basic for Excel.• Ad hoc data projects when needed in either Excel,or Powerview.

Broomfield, Colorado, Us

CEMC Project Specialist (1/2006 to Present)• Compiled and created the Multiple Application Reference Center database for all 55 users. • Created and developed the CEMC Operations Users Group Hub database using MS Access to track employee attendance, contact information, network application access, and schedules.• Pulled raw information from various applications, such Oracle Time Track and Onyx tracking system, using SQL user interface to manipulate and compile data for reports needed in the integration process of the new company. • Developed Pocket Lerg database to replace the malfunctioning web-based program the center had been using.• Responsible for weekly reports in MS Powerpoint and MS Excel, for Director on, call center volume by hour, technician phone stats, tickets worked by technicians.• Liaison for the center on new application project conference calls and trained staff on said new applications.

Acting Supervisor (9/2005 to 12/2005) • Supervised 16 techs on the floor.• Responsible for schedules, timecards and weekend coverage.• Was third level escalation for all long distance issues and delegated escalated tasks to senior techs.• Was involved with the hiring of new techs for the center.• Promoted to Project Specialist in Jan 2006.

Us

Lead Tech/ Trainer (3/2005 to 9/2005)• Provided customer service on DMS 500 for local phone service by performing circuit monitoring and testing, interacted with LEC/Vendor on down circuits, loaded numbers in database, and interacted with end users. • Worked on DMS 250 and DEX 600E for long distance performing Sage 950 tests, call traps, routing changes, translations, ANI provisioning, Toll Free changes, circuit monitoring and testing, and quality of service issues.• Used Broadwing Online and SMS Craft to make billing changes once repair issue was resolved. • Trained new employees on proper procedure for opening and working tickets.• Promoted to Acting Supervisor in September 2005.

Translations Project Coordinator (1/2003 to 11/2004)• As DEX Translations Project Coordinator for network integration and rehome project used MS Excel and MS Access to convert data from the DEX switch platform to DMS switch platform. • Created, compiled, and maintained multiple MS Access databases with reporting capabilities to easily identify and troubleshoot outages within the network, track changes, and correlate customer information.• Updated Lerg Lookup tool from previous version created in 1999.• Designed and implemented Customer Call Center Database for allocation routing.Translations Engineer (1/2002 to 1/2003)• Provisioned translations in Alcatel DEX-600E and Nortel DMS 250 switches.• Administered and maintained Switch Interface program for network• Used minor SQL queries to extract data from SCP databases using Oracle 7.• Provisioned enhanced Phone Numbers and Toll Frees through Switch Interface Program.• Promoted to Data Analyst/Project Coordinator in Jan. 2003.

Chicago, Illinois, Us

• Used MS Excel and MS Access to convert data from the previous platform to the new platform.• Made modifications to existing translations databases as well new implementation of government mandated services.• Supported ALLTEL conversion to the wireless intelligent network (WIN) by planning, designing, testing and implementing new VLR databases on Motorola EMX 2500 and 5000 switches.

Danderyd, Stockholm County, Se

• Created and developed the MUX, ATM, Record-Keeping System(MARKS) database with MS Access with automated reports to track OC-48 capacity, available and reserved channels in new wireless technology field.• Improved upon and further developed the capacity management database using MS Access for tracking all levels of bandwidth within the network.• Designed and incorporated new building sites into existing network utilizing least costly routing of leased facilities.• Requested additional facilities as needed and reported available facilities.• Located and tracked T1 orders throughout the network provided provisioning with layout of circuits.

Us

• Provisioned translations in Alcatel DEX-600E switches for Anis with enhanced features. Processed application engineer orders for Dedicated T1 turn-ups.• Created enhanced features on toll free number such as Point of Origin, Time of Day, and Allocation routing.• Updated and maintained National Trunk Group List database. • Audited and corrected switch databases to ensure existing toll frees are routed correctly. • Developed and Implemented Lerg Lookup database in MS Access to replace FoxPro database previously in use for listing all current NPAs and locations for North America.

Little Rock, Ar, Us

• Loaded NPANXX blocks into the EMX 2500 roaming tables to allow customers use our network.• Reroute exchanges when required for fraud prevention and reduce financial loss. Troubleshoot switch for origination and call delivery in roaming environments.• Troubleshoot switch for origination and call delivery issues in roaming environments.• Selected to implement network routing that allows roaming validations to occur with all carriers in a cost effective manner. • Created automated process to filter data parameters from update database to create script files in MS Excel and MS Access, reducing processing time by 75%. • Penned procedure manual.• Developed audit method to compare a file download of CBIS billing data with the EMX 2500 roaming database using MS Access.• Monitor and audit databases to ensure exchanges routed properly and maintain reports indicating current information.