Michelle Ritz Email & Phone Number

Erie, Pennsylvania, United States

Articulate artistic vision of cake * Bake cakes, pastries, and make fillings * Create art from canvas and other mediums * Construct sugar flowers from fondant and sugar paste —Portfolio can be presented upon request

Erie, Pennsylvania, United States

Cleveland Marriott East

Cleveland Marriott East

I oversee the AM duties and responsibilities for a 298-room full-service Marriott property while ensuring our team is fully compliant by Marriott, and Winegardner & Hammons managed service pledge standards. My team most recently became Top 10% of the brand for check-in experience in February 2019, a substantial jump from previous scores, and continues to.

The Lodge At Geneva-on-the-Lake, OH

Our beautiful 109-room, 25-cottage property is nestled directly on the cliffs of beautiful Lake Erie. Located in the heart of wine country, we offer shuttle excursions into the heart of Ohio's wine country, and pride ourselves on providing our valued guests an exceptional experience, every time.

Courtyard Erie Bayfront, Erie, PA

Overseeing a fantastic team of Guest Service Representatives to ensure quality and consistency of Marriott standards being carried out for every guest, every time. I also closely manage inventory of 192 rooms, maintain impeccable standards of guest relations, monitor and respond to all social media responses and guest satisfaction surveys to ensure all.

8101 Peach Street

Overseeing guest relations with Front Desk agents, ensuring successful rooms care and cleanliness with Housekeeping, and monitoring preventative and routine maintenance through Engineering department. I also complete back office reports and ensure the property is maximally effective, while ensuring guest concerns are swiftly taken care of, and that we are.

Erie, PA

Here I manage our daily accounting, deposits, maintain an accurate balance in our cash safety deposit boxes, supervise and train, discipline and reward staff, and perform any requests that our corporate sales department may need for groups, reservations, etc. I also provide our End-of-Month reports, as well as assorted other reports and tasks on a daily.

Erie, PA

I came to Hilton as the Front Office Supervisor, overseeing the Front Desk, Shuttle Drivers, Night Auditors, and acting as Manager On Duty, in which I oversee the entire hotel complex.

Erie, Pennsylvania Area

Here my duties included leading a team of Front Desk Associates, providing an exceptional Guest Experience to every guest, advocating proactive Continuous Quality Improvement by launching a customer satisfaction program, training new employees, and obtaining a foundation of knowledge of the FOSSE system and Marriott standards. I also managed Accounts.

Anvik, AK

Assisting to prepare dinner, shore meal entrees, and other assorted tasks in the kitchenSocializing and entertaining guestsHousekeeping duties including cleaning guest rooms, laundry, organization, and other various tasksIncorporating artistic values such as marketing in the Lodge's Logo Shop, creating decor and helping to host the Lodge's new game night.

Provide customer service and resolve customer complaints * Operate a point of sale * Stock/restock shelves * Artistically present arranged flowers

Bussed tables and washed dishes * Prepared food, served and assisted residents * Participated in special projects with residents * Painted three room-sized murals and free hand decors in thirty-six resident rooms

Marketed facility to customers * Provided customer service and interaction * Operated POS and performed front desk tasks