Managing all aspects of retail banking in a branch as an RM. Performing functions with a focus on enhancing the customer experience, that balances security and regulatory requirements with slick customer experience• Manage assigned and branch walk in customer’s accounts by building relationships and using excellent customer service to satisfying individual needs.• Approach potential customers to establish relationships.• Understanding customer needs and develop plans to address… Show more Managing all aspects of retail banking in a branch as an RM. Performing functions with a focus on enhancing the customer experience, that balances security and regulatory requirements with slick customer experience• Manage assigned and branch walk in customer’s accounts by building relationships and using excellent customer service to satisfying individual needs.• Approach potential customers to establish relationships.• Understanding customer needs and develop plans to address them.• Identify key staff in client companies to cultivate profitable relationships• Resolve customer complaints quickly and effectively• Promoting high-quality sales, supply and customer service processes• Aim to preserve customers and renew contracts Show less

Working as sales executive for Credit card and personal loans, responsible for discovering and pursuing new sales prospects, negotiating and maintaining customer satisfaction by Educating customers on how products or services can benefit them financially and professionally

Sales and customer service. Performed all Universal Banker functions with a focus on enhancing the customer experience. Dealt with a multitude of banking customer interactions

Assisted clients with all consumer-based needs such as Personal Finance, Credit Card, Vehicle finance, Deposit, Fee-based Products/Savings Plans, Personal and SME Account opening and maintenance. Effectively cross-sold products ensuring high client retention levels

Performed dad to day access management functions and carried out periodic user profile/options review for all SEC-administered systems/applications as per policy.