Ayden Projain Email & Phone Number

- Respond to user inquiries and provide technical assistance for hardware and software issues and requests on endpoint devices- Install, configure, and maintain endpoint hardware and software, including operating systems, applications, VPNs, and peripheral equipment such as printers and scanners- Troubleshoot and diagnose technical issues related to hardware, software, and network connectivity- Collaborate with other IST staff to ensure that technology services are delivered effectively and efficiently- Perform endpoint asset management, including inventory, procurement, and refresh- Ensure endpoint security compliance, including antivirus, anti-malware, and appropriate end-user education

Richmond, Virginia, United States

- Provided comprehensive IT field support across multiple automobile dealerships in the greater Richmond region- Effectively managed support calls, swiftly creating and resolving IT tickets to address and resolve user concerns, maintaining a high level of customer satisfaction- Utilized software tools to diagnose, troubleshoot, and resolve technical issues both remotely and on-site- Installed and configured hardware and software components