Aydin Hami Email & Phone Number

Orange County, California, United States

• Manage a support team to provide first-class Enterprise support to Blancco Customers.• Develop and grow a new support process to meet the customer requirement.• Set clear objectives, evaluate progress and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues• Set-up, manage and improve standards and procedures within the team • Ensure working practices are well defined and operational with minimal… Show more • Manage a support team to provide first-class Enterprise support to Blancco Customers.• Develop and grow a new support process to meet the customer requirement.• Set clear objectives, evaluate progress and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues• Set-up, manage and improve standards and procedures within the team • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate• Manage the team and individual performance, technical and skills development • Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together• Cascade business objectives and targets to the team • Review daily priorities and take appropriate action to ensure results are achieved • Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges• Liaison with the internal functions including sales, product management, engineering, network operations, provisioning, and other service functions• Ensure high quality, up-to-date documentation exists for all service arrangements• Ensure test labs are maintained to agreed standards and all relevant testing is documented• Provide input into the company service strategy. Show less

Austin, Texas Area

Responsibilities:Provide software application training using a variety of delivery methods including web-based and on-site training.Coordinate new customer implementations, providing effective training to maximize use of the software. Develop training materials for implementation.Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Design, Building and Testing Data Destruction servers. Installing and configuring… Show more Responsibilities:Provide software application training using a variety of delivery methods including web-based and on-site training.Coordinate new customer implementations, providing effective training to maximize use of the software. Develop training materials for implementation.Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Design, Building and Testing Data Destruction servers. Installing and configuring computer/Server, hardware, operating systems and applications. Replacing parts as required for RMA. Facilitate problem-solving between end user and development staff. Participate with development staff in testing new releases of the product. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues Research required information using available resources; Identify and escalate priority issues per Client specifications; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.Setting up new users' accounts and profiles and dealing with Licensing and Portal issues Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary;Stay current with system information, changes and updates Show less

Austin, Texas Area

Tabernus is a leading provider of data erasure software and hardware products used by companies of all sizes to completely remove all data from hard drive storage devices. Tabernus has been formally certified for government use to securely erase protectively marked data after independent testing carried out by QinetiQ, a British global defence technology company under contract to the Government’s Communications-Electronics Security Group (CESG). Tabernus partners include the OEM, Defence… Show more Tabernus is a leading provider of data erasure software and hardware products used by companies of all sizes to completely remove all data from hard drive storage devices. Tabernus has been formally certified for government use to securely erase protectively marked data after independent testing carried out by QinetiQ, a British global defence technology company under contract to the Government’s Communications-Electronics Security Group (CESG). Tabernus partners include the OEM, Defence, Public/Private Sector, Health Careand IT Recycling and Disposal sectorsI am involved in operational activities ,like high-end hardware and software integration, hardware and software testing, customer technical support, and software scripting. Show less

Austin, Texas Area

As the Service Manager I was in charge of assisting the store manager and positioning the store team for success. Part of my job duty was hiring and training the new team members and developing a highly engaging service team. This included coaching and providing feedback to enhance performance and assure an outstanding customer satisfaction. The complex customer concerns and transactions were brought up to my attention to manage and I was very consistent to ensure compliance with all… Show more As the Service Manager I was in charge of assisting the store manager and positioning the store team for success. Part of my job duty was hiring and training the new team members and developing a highly engaging service team. This included coaching and providing feedback to enhance performance and assure an outstanding customer satisfaction. The complex customer concerns and transactions were brought up to my attention to manage and I was very consistent to ensure compliance with all operational regulations and policies and procedures. As a leader I considered myself part of the team and worked side by side of my team. Show less

Richmond, Virginia Area

1.Update and reconcile the following on a periodic basis: All check out register All bank accounts; Petty cash and all relevant records; Fixed Assets Register; Finance section stationery supplies; 2. Check and ensure all processes are in order on a periodic basis: Daily receipts and bankings; Daily cash book postings; Monthly Accounts payable adjustments; Payroll calculations; 3.Makes computations for balancing and maintaining ledgers, completing… Show more 1.Update and reconcile the following on a periodic basis: All check out register All bank accounts; Petty cash and all relevant records; Fixed Assets Register; Finance section stationery supplies; 2. Check and ensure all processes are in order on a periodic basis: Daily receipts and bankings; Daily cash book postings; Monthly Accounts payable adjustments; Payroll calculations; 3.Makes computations for balancing and maintaining ledgers, completing reports, and providing information. Maintains and updates records of fiscal transactions 4.Answers correspondence, phone, and electronic mail concerning procedures or inquiries on the processing of payments by responding verbally or in writing. 5.Types or keys in data from forms, correspondence, reports, and other documents; prepares, issues, and/or mails claims, deposits, refunds, and/or billings; sets up and maintains current records on accounts Show less

Richmond, Virginia Area

ensuring the company or corporation delivers the highest level of customer service possible. Supervises agents, trains, coaches, and mentors employees.PRIMARY RESPONSIBILITIESInvestigate customer's problems and find solutions.Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.Provide scripts to read from during phone calls.Handle major incidents that cannot be resolved by agents.Resolve complaints and order… Show more ensuring the company or corporation delivers the highest level of customer service possible. Supervises agents, trains, coaches, and mentors employees.PRIMARY RESPONSIBILITIESInvestigate customer's problems and find solutions.Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.Provide scripts to read from during phone calls.Handle major incidents that cannot be resolved by agents.Resolve complaints and order issues.Ask customers to provide feedback on agents and customer service experience.Keep abreast of new company products and services.Issue refunds to customers.Oversee product exchanges and returns.Analyze data and statistics.Compile and print reports on overall customer satisfaction.Isolate and identify areas of improvement.Train agents on how to adequately address problem over the phone or how to write correspondence.Work with management on customer service initiatives.Utilize social media to respond to customer complaints and praise. Show less

Richmond, Virginia, United States

Silliman University

Laboratory Assistant for the faculty in college of computer studies. Hardware and software technician for the assigned lab.

Iran

Middle East

Middle East

Iran- Iraq- Afghanistan

Bachelor Of Sciences, Information Technology

Activities and Societies: Coordinate and implement several Group projects at College of Computer Studies, Silliman University System.

Bachelor Of Science;, Information Technology; Accounting; Pre; Mathematical Science, Dehkhoda Pre

Hight School Diploma, Mathematical Science

Pre-University Diploma, Mathematical Science

High School Diploma, Mathematical Science