Aydon Murray Email & Phone Number

Youngstown, Oh, Us

Columbus, Ohio, United States

Performs call monitoring and provides trend data to the Senior Leadership team. Uses quality monitoring management system to compile and track performance at team and individual levels.Participates in the design and curation of call monitoring scorecards and rating guides.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center supervisor staff.Provides feedback to call center team leaders and managers.Maintain records, reports, and other documentation of quality and phone trends and activities.Support Quality Analysts as a Subject Matter Expert.Review internal workflows for opportunities.Leads and manages multiple projects based on call monitoring trends.Builds QA processes.Performs targeted audits to identify trends and pain points based on company needs.Member of the Org-level Engagement Team, creating graphics, logos, and slide decks for Senior Leadership org presentations.Performs special projects, such as internal logos/graphics for Senior Leadership and Training Team as needed.

Columbus, Ohio, United States

Deployed partners and delegated tasks. Discovered and responded to customer needs. Organized opening and closing duties, including cash management and inventory management. Assisted with new partner training. Ensured operational excellence while promoting the culture, values and mission of Starbucks.

Columbus, Oh

Ensure administrative operations run efficiently in a clinical setting. Responsible for performing duties related to patient admission, transfer, and discharge, communication, consulting physicians, computer data entries including but not limited to patient charges, working with the Charge Nurse as directed by the Nurse Manager.

Newark, Ohio

Create promotional material for the Office of Student Life including but not limited to: pamphlets, brochures, flyers/handouts, posters, social media pieces, email headers, and educational material.

Newark, Oh

Newark, Oh