Christopher Broderick, Phr Email & Phone Number

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Building teams, products, and services to level the playing field in the high stakes world of college admissions.

Cambridge, MA

• Facilitate full-cycle recruitment across content, engineering, and customer service by sourcing candidates through proven recruitment channels and the through the design of engaging career events.
• Hire, train, and mentor a highly effective customer engagement team of education professionals, reducing chargebacks and complaints while increasing referrals and repeat sales.
• Design, develop, and present effective personalized software demonstrations for key partners by understanding and addressing critical business requirements; train affiliates on best practices to ensure continued.

Waltham, MA

• Source, hire, and train field technicians and back-office staff.
• Enhance client satisfaction during multi-phase projects by improving delivery and response time, elevating quality of work, and minimizing waste.
• Rally technical and sales management teams around a common vision, inspiring ownership and trust by sharing client recognition, and developing strong performers through expert interpersonal coaching and on-the-job.
• Streamline back-office operations by radically reducing overhead, increasing accuracy of inventory and reimbursable expenses, and facilitating timely arrival to all job sites to ensure a high-quality customer experience.
• Improve cash flow by dramatically increasing receivables turnover while concurrently strengthening customer and vendor relationships.

Greater Boston Area

• Advanced rapidly from the level of sales specialist to software trainer while exceeding all sales metrics; successfully facilitated impromptu workshops to educate clients about product benefits while turning education.
• Added value to workshops by identifying creative solutions and growth opportunities for diverse audiences, including corporate and legal professionals, scientists, and authors.
• Tailored workshops across a range of fields, anticipating and transcending customer expectations and encouraging curiosity.
• Excelled in proactively solving complex problems and building client relationships, establishing rapport and fostering critical thinking.

Amherst, MA

• Assured new students and their families that their concerns were addressed by coordinating information across multiple academic departments.
• Encouraged collaboration among constituents with long-standing communication barriers, including deans, professors, and staff of academic departments.
• Ensured continuity of successful systems and processes by training new counseling staff, managing staffing assignments, and assisting with academic advising.
• Improved student experience by mentoring counselors, equipping them with interpersonal communication skills, multitasking techniques, and the ability to thrive in dynamic situations.

• Trained sales associates in customer relations, operations, and banking activities.
• Established sales targets and prepared sales plans in partnership with district andregional management.

Bachelor Of Science (B.S.), Biochemistry And Molecular Biology

Activities and Societies: Captain UMass Amherst Ballroom Dance Team, UMass Photography Society,

Bachelor Of Science (B.S.), Psychology/Neuroscience