Matthew Jones Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

• Manage end users both on-site and remotely in a hybrid cloud and on-premises environment.• Enhance organizational security by utilizing PIM roles and group policies. • Assist with configuration and maintenance of remote servers on cloud platforms like AWS and Azure.• Support SOC II compliance by creating and updating documentation, gathering sample data from end users, and running simulated cyber-attacks using Microsoft Defender.

Columbus, Ohio Metropolitan Area

• Provided strategic direction and vision for the IT department in alignment with the company's overall objectives.• Oversee the planning, implementation, and maintenance of IT systems and infrastructure to ensure efficiency and reliability.• Led the management of end-user machines through MDM services such as Addigy, Connectwise, Jamf, and Intune.• Successfully integrated various SaaS products into Single Sign-On (SSO) using Azure and Office 365.• Helped Information Security with threat remediation, focusing on patch management and best practices.• Fostered strong relationships with IT vendors• Collaborate with Onboarding teams for an excellent employee experience

Columbus, Ohio Metropolitan Area

Facilitated purchase and provisioning of equipment through various vendors, and coordinated repairs to maintain daily operations. Lead the weekly Technology intro call for onboarding. Trained new IT Specialists on SOP and acted as an SME for escalated issues. Acted as the dedicated IT point of contact for the Claims department, supporting 700+ users.

Columbus, Ohio Metropolitan Area

Provided remote IT support for 1500+ users, continued assistance with onboarding and offboarding including a transition to support remote onboarding. Played a key role in device setup and shipment for auditors for Root's IPO

Columbus, Ohio Metropolitan Area

Focused on In-person hardware and software troubleshooting, manning a the helpdesk via the askSpoke ticketing system, helped with device management for onboarding and offboarding, and helped transition 500+ users to fully remote work during the initial Covid WFH rollout.

Cincinnati, Ohio

- Delegate tasks and responsibilities to Event Staff workers- Train new Event Staff workers on the basics of opening and closing, room layouts, and AV systems- Gain more advanced understanding of AV systems within the building- Setup and oversee events in the West Pavilion of Nippert Stadium- Collaborate with fellow Building Supervisors on implementing more efficient training methods and checklists

Cincinnati, Ohio

- Learned the basics of Mac computer systems- Managed the Help Desk and responded to personal computer and company wide technology issues- Imaged laptops for refurbished use during intern rotations- Managed user credentials in Open/Active directory- Managed large format printer software, in addition to the machine itself.- Assisted with technology setup for global company meetings

Worthington, Ohio

- Responsible for training new employees on several stations and recording their progress- Took Drive-Thru and counter orders and collected payments for orders- Cleaned surfaces behind the counter as well as the lobby and bathrooms- Make sure that stations are properly stocked to ensure that service flows as efficiently as possible- Unloaded truck deliveries

Bachelor'S Degree, Management Information Systems, General

Academic Minor, Professional Sales