Jacob Hallock Email & Phone Number

• Lead a remote leak response team of 4
• Create and execute project workplans, revise as appropriate to meet changing needs of client’s
• Increased response time to client leak service requests
• Assist with invoicing as needed
• Developed processes, procedures and training for the leak response team
• Ensure the team has a thorough understanding and are seen as their best advocate for client’s needs

Littleton, Colorado

• In my role as Account Specialist of the pacific region my job is to provide stellar customer and technical service to our large roofing material customers.
• Build, develop and maintain relationships with our external customers and partner with internal departments to ensure customer satisfaction
• Consult with vendors to formulate cost estimates
• Assist customer in the ordering process, provide pricing and go over any technical or installation questions the customer may have
• Professionally handle disputes, complaints and issues as they arise while working with other departments and third-party vendors to resolve

Centennial, CO

• Provide technical support to clients for entire product line through phone, email and chat platforms
• Provide customer service to new and existing clients
• Identified opportunities to sell additional product to clients
• Handle customer escalations to provide solutions to various issues and promote customer satisfaction
• Assist with the training of new hires

Englewood, Colorado

• Review leads and plan packages so I am familiar with the customer before contacting them to sell the installation
• Work with planners, installers and manufacturer to assure customers installation is accurate
• Assist management with adjusting sales activity to balance demand and fill capacity as circumstances change during non-sale periods
• Use revision requests to create estimates and generate sales opportunity
• Work closely with vendors to ensure all contractors and installation crews are working consistently
• Exceed weekly and monthly sales goals

Greater Denver Area

Started as Technical Support I and have worked my way up to my current role where my duties consist of troubleshooting and resolving nation-wide technical issues. Handling customer escalations on a supervisory level. Identify and isolate potential multiple subscriber impacting problems Open tickets and record/maintain necessary documentation to track.

Ashburn, Virginia

Sold new and maintained current account relations while incorporating a high level of interactionwith account holders.Sales liaison between personal account holders and company.Verified accuracy and consistency of specifications on documents, such as global calling accounts.Handled service and billing issues for global account customers.

Tucson AZ/Virginia Beach, VA

• Assisted policy holders with questions and concerns regarding their auto insurance policies
• Sold additional lines of insurance based on customer need
• Worked with retention unit to maintain active policies by offering excellent customer service and providing solutions to issues regarding insurance policies
• Based on performance, was elected to Chairman’s Club, by exceeding targeted metrics for sales and customer service
• 1st and 2nd Quarter Awards for ranking in top 3% company-wide based on performance

Greater Seattle Area

Trained new hires on HyperQuality systems and assisted in qualifying them to be consultants.Participated in daily calibration with AT&T management providing feedback on monitored calls taken by sales and service agents.Helped design scripting for telesales agents and service agents to increase sales and customer satisfaction results. Worked with service.