Ayman Maher Email and Phone Number
- Aspiring Fraud Investigator | Data Analysis EnthusiastWith a strong foundation in data analysis and a passion for uncovering fraudulent activities, I bring enthusiasm and a willingness to learn to the field of fraud investigation. Over the past 1 year and 4 months, I have gained valuable experience in fraud detection and prevention, along with practical skills in data analysis obtained through the Google Data Analytics course.- Professional Journey:During my tenure at companies such as Talabat & Tamara, I have actively contributed to fraud investigations, assisting senior investigators in analyzing financial data, identifying suspicious patterns, and documenting findings. While relatively early in my career, I have demonstrated a keen eye for detail and a proactive approach to problem-solving, traits essential for success in the field of fraud investigation.- Data Analysis Skills:My completion of the Google Data Analytics course has equipped me with a solid understanding of data analysis techniques, including data cleaning, visualization, and interpretation. I am proficient in tools such as Google Sheets and Excel, allowing me to extract valuable insights from large datasets and identify anomalies indicative of fraudulent behavior. My ability to leverage data-driven approaches enhances my effectiveness as a fraud investigator, enabling me to make informed decisions and prioritize investigative efforts.- Continuous Growth:I am committed to continuous growth and professional development, actively seeking opportunities to expand my knowledge and skill set. Whether through additional coursework, certifications, or hands-on experience, I am dedicated to honing my expertise and becoming a trusted asset in the fight against fraud.Let's connect to explore how my analytical mindset and passion for fraud investigation can contribute to your team's success.
رصيد | Rasseed
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Fraud Examinerرصيد | Rasseed Jun 2024 - PresentCairo, Egypt
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Fraud InvestigatorTamara Sep 2023 - Jul 2024Cairo, Egypt- Data Analysis and Reporting:1. Utilize SQL queries to generate reports and extract insights from transactional data stored in the company's databases.2. Create and maintain dashboards on Big Query to visualize key performance indicators and trends related to fraud detection and prevention.3. Perform analysis on both small and large quantities of data to identify patterns, anomalies, and potential instances of fraud.- Fraud Detection and Prevention:1. Monitor offline and online transactions to detect and prevent fraudulent activities, including account takeover, phishing, payment fraud, and identity theft.2. Investigate suspicious transactions and conduct root cause analysis to understand the underlying mechanisms of fraudulent behavior.3. Collaborate with the product team, risk team, and fraud rule creators to develop and implement effective fraud prevention measures and rules.- Fraud Process Crafting and Documentation:1. Play an active role in crafting, refining, and documenting fraud detection and prevention processes to ensure their alignment with industry best practices and regulatory requirements.2. Identify opportunities for process improvements and optimization through data-driven insights and feedback from internal stakeholders.3. Document standard operating procedures (SOPs), guidelines, and training materials to facilitate knowledge transfer and ensure consistency in fraud management practices. -
Fraud InvestigatorTalabat Nov 2022 - Aug 2023Cairo, Egypt• Data Analysis:- Collecting, cleaning, analyzing data, and creating visual reports and dashboards.• Auditing:- Monitoring, investigating, and reporting suspicious behavior internally. • Process Improvement:- Detecting gaps and area of improvement in SOPs and working on enhancing it with the stakeholders.• Fraud Investigating & Prevention:- Executed and performed an in-depth evaluation of potential fraud directed at payment’s system.- Investigating and monitoring fraud behavior externally “customers”, reporting new patterns, and working closely with DH Global Fraud team and Regional Fraud team to create prevention rules. - In addition to design advanced dashboards and reports for all types of fraud to be checked daily.- Investigated suspected fraud and violations of accounting and internal controls while performing - financial analysis and investigating planning; executing fieldwork and interviews; coordinating with appropriate internal; and external stakeholders and addressing internal control weaknesses and recommending corrective actions. Manage a diverse caseload of numerous issues with varying priorities.• Handling Fraud Cases:- Authorized from DH Global Fraud team to handle customer’s fraud complaints and take the needed action (Refund/block).- Worked directly with customers regarding current and past fraud claims- Reduced losses to the bank by identifying and escalating fraud trends• Handling C-level & Upper Management Investigations and Escalations:- Investigating, finding root causes, and report them to the stakeholders.- Performed Ad-Hoc requests as assigned by management• Handling Bank Disputes• Handling Consumer Protection Complaints• Financial Reports:- Sending bi-weekly reports for Incomplete and double deduction orders to Finance teams to be refunded. In addition to other finance-related tasks. -
Social Media RepresentativeTalabat Jan 2022 - Nov 2022Cairo, Egypt• Attending to all customer queries, concerns, and comments posted to the company'ssocial media platforms.• Liaising with sales personnel, product managers, and the marketing team to meet andexceed customer expectations. •Reviewing all social media posts for accuracy and ensuring inappropriate content isremoved.• Working with the marketing team to develop comprehensive social media strategies.• Maintaining a working knowledge of company products to effectively communicatewith customers.• Attending social media-related meetings as required to represent the company.• Creating and maintaining strong relationships with company partners and externalstakeholders.• Staying informed on social media trends, innovations, and changes•
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Customer Service RepresentativeTalabat Dec 2019 - Dec 2020Cairo, Egypt• Updated internal system with details about customer encounters and issues.• Helped customers complete purchases and track order deliveries.• Resolved open issues for customers by investigating problems and coordinatingsolutions with other staff.• Obtained specialist help for customers through in-system escalations.• Backed up fellow chat agents needing help with specific issues or customers.• Offered prompt, courteous and accurate information to customers requestingassistance via web-based chat.• Met quotas for performance and one-contact resolutions for most issues.• Described different products and services to customers in detail with currentinformation.• Gained deeper understanding of customers' needs by asking strategic questions.• Processed customer exchanges, refunds and bill adjustments to correct product orservice problems.• Acknowledged and directed customer requests for additional products or services toappropriate licensed representatives
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Retention SpecialistOsn Jan 2019 - Dec 2019Cairo, Cairo, Egypt• Resolved customer issues leveraging exhaustive knowledge of internal resources andcompany procedures.• Maintained key performance indicators and met productivity standards with one-callresolution.• Responded to emails and calls to deliver prompt resolution for service or accountproblems.• Communicated charges, credits and company procedures to customers usingprofessional tone.• Negotiated with customers and offered incentives for retention following companypolicies.• Built strong relationships with key stakeholders in designated accounts to expandpenetration and proactively encourage retention.• Diffused escalated situations through excellent problem-solving and customer serviceskills.• Fielded problems from different internal departments and restored customer loyalty tomeet retention goals.• Kept strong customer focus and used best practices and internal guidelines tomaximize retention opportunities.• Processed customer exchanges, refunds and bill adjustments to correct product orservice problems.• Navigated multiple computer systems and utilized search tools to find information.• Gave accurate and appropriate information to answer questions, troubleshoot issuesand resolve complaints -
Inbound Customer Service RepresentativeFetchr Feb 2017 - Dec 2017Cairo, Egypt• Opened and updated customer accounts with personal information, payment methodsand order details.• Managed productive calls by maintaining control and using scripts to overcomeobjections.• Answered warm inbound calls from potential customers answering advertisingsolicitations.• Offered to assist with additional tasks to keep projects on-task and meet tightdeadlines.• Delivered exceptional customer service to bolster strong relationships and buildpositive experiences.• Listened to customer requests and specifications and made suggestions toappropriately fulfill needs.• Kept callers focused on products and benefits with skilled call management
Ayman Maher Education Details
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Philosophy
Frequently Asked Questions about Ayman Maher
What company does Ayman Maher work for?
Ayman Maher works for رصيد | Rasseed
What is Ayman Maher's role at the current company?
Ayman Maher's current role is Fintech | Risk and Fraud | Investigation | Process improvement and implementation | Data visualization | Data Analysis.
What schools did Ayman Maher attend?
Ayman Maher attended Helwan University Cairo.
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Ayman Maher
Sales Area Supervisor With Experience In | Fintech | Consumer Finance | Microfinance | Ex Mnt Halan |Ex Fawry Microfinance|Sharkia, Egypt -
Ayman Maher
Egypt -
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