Ayman Radwan Email and Phone Number
Ayman Radwan work email
- Valid
- Valid
- Valid
Ayman Radwan personal email
Dynamic Branch Operations and Service Manager with a strong customer service & sales background and a commitment to operational excellence. With over 15 years in the banking sector, I have honed my skills in process improvement, regulatory compliance, and staff development. Eager to bring my strong leadership skills and strategic vision to a progressive financial institution to drive operational success and customer satisfaction.
Emirates Nbd
View- Website:
- emiratesnbd.com
- Employees:
- 23736
-
Service And Operation ManagerEmirates NbdCairo, Cairo Governorate, Eg
-
Service & Operation ManagerEmirates Nbd Jul 2021 - PresentCairo, Egypt• Control, Review & validate all operation transactions as per bank procedures.• First custody to Main Vault, ATM, Safes, Fireproofs Cabinets & perform periodic inventory snap check to secured items & existing custodies.• Control the branch expenses, Administrations issues & mutually approve and sign the branch expenditures entries to ensure proper spending.• Review & act on compliance reports for expired KYCs Ratio report, Dormant activation, Branch reported Complaints, CBE cash limits.• Cross selling bank products.• Ensure best blend of service quality is delivered across the branch.• Coach, Train, Recognize and appraising operation team.
-
Relationship ManagerEmirates Nbd Sep 2015 - Jun 2021Cairo, Egypt• Awarded as one of best five relationship managers in Feb2016.• Awarded as the highest loan achiever in Nov2016.• Managed to achieve 170% of 2016 target & 140% of 2017 target.• Nominated to support Branches Control & Support Unit for retail activities to enhance and prepare system development plans, Providing analyses for Bank Returned Files, Handling KYS mission.
-
International Account AdvisorVodafone International Services (Vis) May 2012 - Aug 2013Cairo, EgyptIncreased British customer’s satisfaction by 33% through maintaining excellent customer service performance. Mentored and supported new employees. Created positive competitive team spirit which led to rank best customers` promoters in Vodafone UK account as a team. Awarded as NBA Hero on Dec2012, May2013 and Aug2013 for achieving best cross selling profit for the company. Ranking in best 100 agents on monthly basis over 1500 Vodafone UK agents. Appreciated for professional friendly attitude with customers by receiving thanking calls, Surveys and emails. -
Account ExecutivePromo Art Advertising Agency Mar 2011 - Mar 2012Cairo, EgyptActed as the link between the client Etisalat Egypt and the advertising agency by maintaining regular contact with both, ensuring communication flows effectively with 25 roadshow cars with over 100 employees on streets. Established reporting schedule and formation to enhance the quality of the campaigns. Monitored closely the sales numbers of each car on regular basis and restructured routes and replaced staff to increase sales target. Praised by Etisalat for the efforts exerted consistently.
-
Contact Center Team ManagerAl Khalij Commercial Bank (Al Khaliji) Q.S.C. Sep 2008 - Mar 2011Doha, QatarManaged own inbound call center team of 6 employees and managing a floor of 15 employees. Exceeded achieving financial sales target by 18 million Qatari Riyal by creating a solid motivating corroborative team spirit through everyday team huddling, call quality on daily and weekly basis, coaching, motivating, formal and informal team meetings, training and assigning team tasks. Innovated internal sales campaigns that increased bank`s profit. Delegated the telemarketing manager to maintain same level of team performance. Selected to support fraud team to secure customer`s cards transactions. Championed the training for all associated banks’ departments on credit cards systems and knowledge. Nominated as best small/ new call center in Middle East in 2009/2010. -
Senior Banking Assistant, Retail, Remote BankingCredit Agricole Egypt Bank Oct 2006 - Aug 2008Cairo, EgyptProvided best customer service performance by handling queries and complaints. Selected to delegate online corporate manager ensuring smooth operation. Selected to be team leader managing a floor of 40 employees. Selected to support ATM monitoring team. Selected to perform maintenance tasks to action customers` requests on the bank core system with minimal mistakes. Mentored and trained new employees on technical and soft skills needed for their role.
Ayman Radwan Skills
Ayman Radwan Education Details
-
Accounting
Frequently Asked Questions about Ayman Radwan
What company does Ayman Radwan work for?
Ayman Radwan works for Emirates Nbd
What is Ayman Radwan's role at the current company?
Ayman Radwan's current role is Service and Operation Manager.
What is Ayman Radwan's email address?
Ayman Radwan's email address is ay****@****ail.com
What schools did Ayman Radwan attend?
Ayman Radwan attended Ain Shams University.
What skills is Ayman Radwan known for?
Ayman Radwan has skills like Call Centers, Management, Banking, Leadership, Coaching, Team Leadership, Team Management, Teamwork, Retail Banking, Training, Customer Service.
Who are Ayman Radwan's colleagues?
Ayman Radwan's colleagues are Eslam Elsayed, Samir Khollam, Shantanu Vaze, Zain Malik, Varun A Kumar, Aisha Alsuwaidi, Raj Sekar.
Not the Ayman Radwan you were looking for?
-
-
1rasgas.com -
1dusit.com -
ayman radwan
"Senior Engineering Leader | E&I Manager At Suez Steel | Expert In Electrical & Automation Systems, Process Optimization, And Digital Transformation | Mba In Digital TransformationEgypt2hotmail.com, solbmisr.com -
Ayman Radwan
General Manager | Mba In E-Business | Driving Technology Innovation, Operational Excellence & Business TransformationAl Jizah, Egypt
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial