Ayman Rizk Email & Phone Number

Ontario, Canada

Richmond, British Columbia, Canada

• Managed the team running the Field Introduction of new software and hardware in coordination with the QA and R&D teams. • Developed strategies and metrics to control the global execution of the company’s warranty policy, in a way which both pleased customers with valid warranty claims and controlled spending. Using Salesforece and 8D/KTregoe to analyze failures. • Managed the outsource repair facility in Dallas, TX and hired and managed remote teams in Hong Kong & Taiwan and achieved an average NPS Score of 65 despite both a ransomware attack that brought all repair lines down for 2 months and a lack of parts and products due to the global supply chain crisis.

Belleville, Ontario, Canada

• Managed 70 QA Engineers in Vietnam, Canada and India. Travelled to Vietnam multiple times delivering Town Hall speeches to the entire 200+ staff. • Architected the transformation of the Messaging QA team from a primarily functional to an extensive system and solution test engineering team.• Led the restructure of the Messaging SV organization in TMA including UM2000, AAM, HMS400 and CallPilot products. Worked with partners to identify mutually beneficial paths to market and to deliver product in support of these paths.• Assigned as head of QA of the Devices portfolio when severe field issues started impacting product reputation. Restructured the combined Messaging/Devices QA teams to distribute expertise, which significantly improved the quality of all products. • Unified outsourced partners in one (TMA, Vietnam) and managed outsourcing contracts, metrics, KPIs and became an SME for GSO, which simplified the process and focused spending.• Led the team to create and enhance new feature and regression tests, and automated suites for each sprint and release. Using Confluence and Jira.• Worked with different functional teams to enhance and re-write processes and procedures to enhance time to market and quality of producrs. • Weekly presentation to C level management on both release progress and process improvements. • R&D senior manager responsible for a team of developers in Avaya and our partner (Mera in Russia) to release messaging sustaining software.

Various roles throughout a Nortel career:QA Senior Manager (Nov 2003-Oct 2009)Nortel Networks - Belleville, Ontario, Canada • Directed the QA execution of all Enterprise Voice. Scope included products such as: Meridian Mail, CallPilot, Meridian 1, CS1000, BCM, MCS5100, OTM and SC. • Led a team of 250 QA Engineers across the globe for all Nortel Enterprise products. • Ranked as top 10% of Nortel management 10 years in a row. • Designed, negotiated, and executed outsourcing strategies leading to budget efficiencies and improved quality of deliverables. • Led the technical team negotiating a Nortel wide test transformation contract with IBM global services and TMA in Vietnam leading to unified QA methodology across the various Nortel companies.• Defined roles and KPIs across various companies associated with the outsourcing process and individual roles within the Nortel SV organizations which improved mobility of talent across the various Nortel organizations.• Led teams in developing and deploying Nortel wide processes: Product Defect Management, System Verification and Test Escape Analysis. This resulted in streamlined improved quality throughout Nortel. QA Manager (Jan 2000-Nov 2003)Nortel Networks - Toronto, Ontario, Canada • Executed Messaging QA projects in both Waterfall and Agile methodologies. • Reviewed requirements and test plans and assigned team members to Scrum teamsR&D Support and Field Introduction Manager (Jan 1997-Jan 2000)Nortel Networks - Toronto, Ontario, Canada • Executed the R&D support of issues reported by global customer support organizations for Messaging and IVR products. • Managed a team of 7 top technical staff in Canada and Texas to introduce new products to top tier Nortel customers.4th level Technical Support Engineer (Oct 1995-Jan 1997)Nortel Networks - Toronto, Ontario, Canada • Received and resolved technical calls on product defects on IVR systems running on Linux.