Ayman Franso Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

West Auckland

Blitz Computer Gaming Arena- Started up and developed a highly successful internet café and IT support business for the public and private sector resulting in an additional location being established within 2 years of opening- Constructed and configured over 100 clients in a highly automated environment, provided a decidedly user friendly and monitored environment for the safety of all usersTDM Technology Limited- Developed and implemented a carefully planned infrastructure and operational procedures incorporating the day-to-day policies and long-term objectives of the company- Created and optimized 2 AD domains including domain group policies and securities for groups and users; also utilized OpenVPN, established a trust between the domainsGeneral Responsibilities and Achievements- Recruited and managed up to 20 full-time and part-time employees and motivated them to deliver responsive and supportive customer service to ensure satisfied return clientele- Utilized strong communication and negotiation skills to build mutually beneficial relationships with suppliers and vendors ensuring consistent and appropriate inventory levels- Planned and implemented a fiscal policy including budgeting, profit and loss and income management for both Blitz and TDM- Established and managed network infrastructure including patching and cabling the entire business network, utilizing Layer 2 Dlink switches and Cisco 800-series routers- Created and administered DHCP, DNS, SQL, network security, and terminal services (MS server & Linux) on HP Quad Xeon Proliant servers with virtual hosts and VMware ESX4- Oversaw system management for all users of network: configured and redeployed client images using Clonezilla network redeployment; built, managed and configured web services such as webmail forums, and VPNs (OpenVPN)

South Auckland

- Established and managed the business and drove it forward to a $1 million turnover - Managed and supported an efficient team of 20 employees and ensured that a high level of exceptional customer service was provided- Developed a comprehensive fiscal plan and maintained business accounts with responsibility for day to day financial management- Produced and analysed business reports and identified opportunities to maximise profits- Maintained all essential equipment to the highest standards which resulted in exceptional product quality- Organized timely and appropriate ordering and delivery of all necessary inventories ensuring the smooth running of the business

Central Auckland

- Assisted customers with personal and simple business banking transactions- Provided personal and responsive customer service and maintained BNZ’s high standards of customer care- Diligently reported fraud to shift supervisors and/or fraud department as appropriate- Utilized meticulous care in analysing discrepancies within past transactions to solve customer enquiries and concerns- Prepared professional and clear client letters advising of upcoming changes

South Auckland

- Commenced employment as a Cook before gaining promotion through Shift Supervisor to Branch Manager responsible for multimillion dollar generated sales- Managed and supported a team of 30 employees ensuring all corporate and government health and safety policies and procedures were followed and ensured a high level of product quality- Prepared thorough and accurate business reports encompassing a full range of reporting periods- Organized timely and suitable ordering and delivery of inventory making sure there was adequate stock on hand for day-to-day business operation

Bbus It, Business It

Diploma, Business Computing