Renato Mendonça Email & Phone Number

Auckland, New Zealand

Facilitates business agility and productivity by championing systemic thinking, evidence-based management, and behavioural frameworks. This role is dedicated to fostering ongoing, sustainable organisational transformation, including restructuring, the introduction of innovative working methods, job design, and the development of organisational culture and leadership.I actively support leaders and teams in adopting systemic methods to overcome growth challenges, enhance capabilities, and promote mental fitness. By leveraging advanced technology solutions and focusing on enriching work experiences, I strive to contribute to the strategic vision and dynamic evolution of the organisation.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

New Zealand

São Paulo, Brazil

 Designed SaaS solutions for Web, Mobile, Windows CE, Android, iOS devices; Designed Business Intelligence solutions: Bespoke & 3rd party (QlikView); Elicited and validated clients’ requirements, including at senior levels; Mapped Business Processes using BPMN; Conducted Enterprise Analysis, SWOT Analysis and Root Cause Analysis; Conducted solution validation workshops; Liaised with Development team to design solution architecture and databases; Introduced ToC Thinking Process, Critical Chain Project Management, and Agile principles; Remotely managed international teams implementing BA capability; Led the implementation of CRM system and process; Planned and Managed Projects for Coca-Cola, Sony, L’Oreal and others.

 Conducted Analysis and Specification of Business Intelligence Solutions; Conducted Analysis and Specification of integration between manufacturers and retailers; Designed Web, Mobile SaaS applications; Conducted elicitation and validation in meetings, interviews, and workshops with clients; Developed Templates for Business Analysis Assessment Surveys and KPIs; Planned schedules, resources and budgets, and managed projects execution; Managed international project for LaFabril in Ecuador (in person and remotely); Delivered Projects: LaFabril, Colgate-Palmolive, Martins.

As Business Analyst Managed user stories and product backlog as Product Owner in an Agile Team; Conducted meetings and workshops to elicit and validate requirements; Created technical Solution Requirements Specifications (SRS), including UML Diagrams; Designed Network Architecture and Databases (ERD); Developed UI Prototypes and Test Cases for a SaaS invoicing solution adopting SOA; Developed Integration Gap Analysis Templates and Technical Manuals; Conducted Integration, System and User Acceptance Tests; Trained implementation team in Report Design using Cristal Reports 11. Conducted end-to-end implementation of Help Desk and CRM systems;As Project Manager Managed mission critical integration between SAP, BAAN, JDE, and government bodies; Developed project charters, project implementation methodologies; Created technical project specification attached to commercial proposals; Created project reports, conducted project workshops and review meetings; Performed intensive stakeholder management across large teams and multiple divisions; Managed challenging multifaceted projects involving: Distributed processing, high transaction volume, network capacity updates, storage, contingency, database architecture changes, security and SOX compliance; Projects: BASF, Cargill, CHS, BR Telecom, GPA, Profarma, Farmed, etc.

Delivered technologies such as VoIP Platforms, Calling Cards, Billing Systems, Loyalty Programmes and Affiliation Programmes Management. Conducted feasibility study, enterprise analysis, business process design; Documented Business Rules for a complex multi-level sales compensation plan; Designed a web based back-office for sales teams; Managed internal developers as well as external technology contractors; Managed integrations with payment gateways and PSTN telecom carriers; Set up Customer Service Central with 50 positions supporting 30K consumers; Led a large team with NZ$ multi-million yearly revenue in a fast-growing start up.

 Fundamental and Technical analysis of foreign exchange operations.

 Designed custom application (Visual Basic): Sales, Operations Management and CRM; Online Interactive Destination Catalogue. Managed development team. Managed IT infrastructure.

Responsible for information technology and operations.  Set up IT department; Conducted automation based on a COTS (commercial of the shelf) solution. Liaised with members, foreign trade and diplomatic bodies.

Weekly TV show about technology and internet. The program was broadcast by TVA Cable TV in São Paulo.

Developed software for small business using Dbase, FoxPro, Clipper, VB.

Implemented of the whole IT department. From software design & development (Visual Basic) to network infrastructure.  Customer Subscription Management; Billing Management; Financial Management (Accounts Receivable, Payable, Ledger); Advertising Management; EDI integration to Financial Institutions;

Graduate Diploma In Computing Science, Information Technology

Bachelor, Geosciences