• Served as Dispatch Supervisor for over three years, managing a team of 3 dispatchers and ensuring superior customer service.• Developed and maintained strong working relationships with all fleet drivers, as well as other departments, to ensure smooth operation.• Provided training to new dispatchers as well as guidance & assistance to existing ones.• Restructured pricing which lead to a significant 22% growth in dispatch profits.• Established and nurtured profitable relationships with key logistics companies.• Responsible for scheduling, assigning, and routing drivers to ensure timely and accurate delivery of goods.• Monitored and resolved customer complaints in a timely and efficient manner.• Ensured compliance with all local, state, and federal regulations.• Generated weekly, monthly, and annual performance reports to present to management.

- Developed business plans and sales strategies that ensured goals achievement.- Responsible for marketing, selling and monetizing the organization’s online advertising inventory.- Tripled digital advertising sales revenue through: o Strategically re-pricing the whole inventory. o Putting forward new selling methods & strategies. o Enhancing customer support by offering faster response time to all customers’ inquiries and/or concerns.- Expanded the organization’s market share with professionally designed offers and packages (cross sell / up sell).- Responsible for handling all sales from abroad (Digital / Print).- Marketing, promoting and directly selling the organization’s range of B2B services.- Training, managing, and monitoring a sales team of four employees.- Successfully planned & carried out public competitions with zero cost.

- Identified, grew and managed new and existing customers by developing comprehensive understanding of their needs & requirements and matching them with high quality solutions that fit their operational requirements which include but not limited to: ERP, CRM, EPM, Microsoft SharePoint-based Solutions, POS, Customized Solutions etc.- Won new projects and positiobed the conmpany as a mrket leader in its field via originating and pursuing several creative initiatives.- Effectively performed customer needs assessment, crafted solutions technical scope, developed sales presentations and proposals with minimal guidance.- Actively assisted in coordinating events with Microsoft, SAP, and partners.- Grew customer base through successfully winning new projects and close engagement with ongoing ones.- Prepared accurate sales reports and forecasts along with expense tracking.

- Developed a business plan and sales strategy that ensured achievement of Yadonia Group goalsRevised Yadonia Group pricing policy which resulted in more sales & increased customers loyalty- Expanded Yadonia Group market share by professionally positioning the group and its range of services in terms of price, quality and service- Lead and successfully managed the Group’s participation at CeBIT 2009 in Hannover-GermanyOpened a new channel in UK (offshore outsourcing account)- Marketing, promoting and selling Yadonia Group range of B2B services- Successfully acquired key accounts in Jordan and the region such as Royal Dutch Shell Group, UNFPA Jordan, UNFPA Arabia, UNDP, etc)- Training, managing, and monitoring a sales team of two account executives- Managing and monitoring project coordinators and making sure projects are delivered in a professional and timely manner- Leveraged target market awareness through proficiently written search-engine optimized press releases, monthly newsletters and website content

- Opened new distribution channels and penetrated untapped markets such as Japan, South Korea, Turkey, and others- Met and even exceeded sales targets by expanding the company’s international partners and resellers network and assuring customers’ satisfaction by improving all customer interaction points (Search-engine optimized website content, correspondence, added-value offers, and professionally crafted marketing & support material (Press Releases, Mail-shots, Product Data Sheets, brochures)- Coordinated market research initiatives, assisted in creating products road-maps, and created sales promotion programs to support new product introductions together with awareness initiatives leading to sales growth- Lead and effectively managed the company’s exciting and successful participation at CeBIT 2007 in Hannover-Germany, the biggest and most recognized ICT fair worldwide, resulting in consolidating the company’s position & expanding its international partners & resellers network.

Dealing directly with clients and satisfying their needs, along with handling advertising agencies' orders, meeting their expectations and acting as a mediator between them and the inner sections of the advertising department, not to mention facilitating different kinds of operations in the process of placing the advertisement i.e. available spaces, location, price, etc.

- Proposed and assisted the firm in developing and implementing selected marketing and PR initiatives and coordinated marketing efforts within the international marketing department along with the various departments inside the firm (i.e. press releases, mail-shots, slogans, logos, adverts, website updates, brochures …etc)- Successfully organized CCS' participation in the Middle East's leading Banking event, MEFTEC 2006, in Bahrain.- Supervised marketing assistants and managed the International Marketing Department day-to-day operations, together with the firm's marketing database and archiving system.